Andrew Lawrence

Hi @Diego Thanks for the update here and for your continued support of this feature. We, unfortunately, don't have an update on an ETA here. It is something still under consideration but isn't something that has risen to the top in terms of priority. I will make sure we add you and you your teams support to our internal request here. I do apologies that I'm not able to provide a more concise update here, but please don't hesitate to reach out down the line to see where we are with this. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @Fernando Thanks for writing in, we'll be happy to help out here. As you've correctly pointed out unfortunately those docs you've linked only apply to on-prem servers, there is currently no way for users on a cloud-hosted site to trigger a restore from a backup manually. That said, in the event of emergencies, our team does have the ability to investigate restoring certain data for you. Please note that our ability to do this wildly depends on a number of factors such as what was deleted, how long ago it was deleted, what has changed since then etc. So while we can't guarantee we can restore any data, in the instances you've described you can reach out to our team at support@ftrack.com and we'll be able to advise if such a restore would be possible. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @2-REC Thanks for writing in, we'll be happy to help out here. Currently, it isn't possible to disable the time logging. However, we've definitely heard from our community that this would be a very useful feature for those such as yourselves who want to manage the time logging programmatically. In your case specifically, would you say it's more important to disable it for individual users, or would you want to simply disable it for everybody? Cheers, Andrew

Hi Fernando, Thanks for writing in, we'll be happy to help out here. It isn't currently possible to add custom events to the activity streams within the ftrack studio UI. It currently displays a list of useful events, though we've definitely heard requests of folks wanting additional events to show up there. As you've pointed out, it is possible to get these events via the API, I'm attaching some guides below that explain how you can achieve this. 🖇️ https://help.ftrack.com/en/articles/1040479-events 🖇️ https://ftrack-python-api.readthedocs.io/en/stable/handling_events.html?highlight=subscribing to events#subscribing-to-events If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

HI @Walt Thanks for writing in, we'll be happy to help out here. If you navigate to System Settings > Advanced > Custom attributes and enable Manual sort. The order of this list dictates the order seen in the side panel. Once Manual sort is enabled, you can drag / reorder your custom attributes. Once arranged in the way you like you can save and the order should be reflected in the side panel. I've attached a screenshot below that demonstrates this. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @YuChen Thanks for writing in, we'll be happy to help out here. You've correctly pointed out that unfortunately exporting data to Excel will not include the thumbnail as an image, as we currently don't support image formats when exporting to Excel. That said, it should be possible to write something with the API to grab a thumbnail from an AssetVersion, and then you can process that accordingly, for example t = session.query('select thumbnail from AssetVersion').first() location = session.query('Location where name is ftrack.server').one() url = location.get_filesystem_path(t['thumbnail']) If you want scaled-down thumbnails, as shown in the web UI, you can use the following to get back a signed URL to the thumbnail. select thumbnail_url from AssetVersion Hope this helps, but if you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @MWoodin thanks for for writing in here and apologies for the issue you are seeing here. In order to dive in to this we'll need to get a bunch of specific info from you (including logs). As this contains info relating to your machine, would you mind dropping an email to support@ftrack.com with the following: * A copy of the ftrack connect logs * Does this happen just for your user or all users? * Does this happen for any task when switching context, or just specific tasks? If you could send that info over to us we'll get it looked at. Cheers, Andrew

Hi @Austin thanks for the update there. At this stage we'll need our support team to dig in here, and given we may need to request example media or recordings of the issue I've gone ahead and created a ticket for you with our team. Theres nothing you need to do in the meantime, but someone will reach out and you'll receive an email with next steps. Cheers, Andrew

Hi @Austin apologies for the delayed response here. For issues like these please feel free to contact support@ftrack.com as the team will be able to jump right in to assist you. In this instance: * Is this still consistently happening for any media that you try to upload? Or does it only affect certain media files? * If so, are all users experiencing the same issue? * Can you let us know what is the rough size + codec of the files that are experiencing the issue? If you can let us know how things have been this week we'll do our best to get you sorted. Cheers, Andrew

Hi there, Thanks for writing in, we'll be happy to help out here. While ftrack doesn't currently contain a dedicate interface for dailies review, there are a few places that can achieve similar results. After a review session is complete, the is the option to transfer feedback Transfer feedback. This lets you see all version in the review, and edit all notes that have been given. You can even add new notes via this interface. While this is intended to be used at the end of a review to tidy up and send out the notes, it can also be used as a quick 1-stop view to see all notes across the review. We are constantly working to improve the review experience and a dedicated dailies review window for note takers has been highly requested. I'll make sure we add your support to the internal request we're tracking for this. Hope that helps clarify, but if you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @Jarrett K Thanks so much for the update there. Task column colours are based off the colour that is assigned to the task type, it shouldn't make a different whether those tasks are used for Shots or Assets. For example, the below screenshot shows the colour assigned to my animation task type reflected in the task column. You mention the column headers themselves, is this what you'd like to apply some colour to (i.e the `Animation` header?). Column headers cannot currently be customised differently, however we assume that the columns being coloured themselves help to make them distinct. Hope that helps to clarify, but do let me know if I've misunderstood the request here and we'll be happy to scope something out. if you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @Jarrett K, Thanks for writing in here and for the great suggestion. As you've correctly pointed out, the date filters currently only support pre-set floating dates such as `today`, `yesterday`, `tomorrow`, `next month` etc However, what we're missing here is the ability to customise those a bit, i.e `in the next x weeks` or `in the next x calendar days`. These would then update based on the current date. I'll go ahead and scope out a request with the team to improve this functionality. Apologies that we don't have a better workaround in the short term, but don't hesitate to reach out here for updates on this in the future. Cheers, Andrew

Hi @Byron Nash, Thanks for posting this here. I'd also definitely been keen to hear from our community how they have things configured, but I can certainly try to offer some advise from what we've seen other studios implement. One good way to think about this is that a status will be present on every single object, so therefore if there is a possibility that a certain step will not be present on certain objects it may be better to create it as a task, since that gives you the ability to add it only for certain objects. In general, statuses are used to indicate stages that will apply to every single object regardless, whereas tasks give you more flexibility in the steps you define for said object. Another point to think about is "does the step need to be assigned to someone, needs to be scheduled separately or needs to contain any additional metadata?". If any of those answers are "yes" it may be good to create those as a task, since you can't achieve this with statuses. However, if say for example QC is 100% always part of every shot's process, is always done by the same artist and doesn't need to be separately scheduled, then you could technically include it as a status, as it's just a step in the status chain and saves you having to create tasks every single time. Hope this helps give you some pointers, but definitely keen how others have this configured. Cheers, Andrew

Hi Byron, Thanks for the update there, we're in total agreement there that it needs to be easier to show if a version is part of a client review, not just the internal list. We've scoped out a request with our team internally for this. If you need any further help with this don't hesitate to give us a shout. Cheers, Andrew

Hi @Kama Moiha Thanks for writing in and apologies for the delayed follow-up here. The online review playback tools currently don't support the option trim handles, although it definately would be great to have when playing shots back in context. The team has been investigating a better way to view entire shots / cuts in context, of which the ability to exclude handles would likely fall under this. Unfortunately we don't have an ETA on that project at the moment. I will scope out this request with the team and get your supported added to it. Don't hesitate to reach out here again towards the end of the year and we can keep you posted with our progress. Cheers, Andrew