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  1. Today
  2. Steve Petterborg

    Unable to connect to the server

    Is there more to the error? Can you post some more of the log? What are you doing when the error pops up? Can you load the Diagnostics page in Server Settings?
  3. Yesterday
  4. laba Kumar Maharana

    Unable to connect to the server

    Hi, I have upgraded my ftrack server to version "ftrack-4.1.2" I am getting an error popup " Unable to connect to the server, please contact your administrator" after upgrade. Please help me resolve this issue. Log. ------------------------------------------------------------ <p>Additionally an error occurred while sending the &lt;weberror.reporter.EmailReporter object at 0x7f03bf33c190&gt; report: <pre>Traceback (most recent call last): File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py", line 471, in send_report rep.report(exc_data) File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/reporter.py", line 53, in report server.login(self.smtp_username, self.smtp_password) File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 622, in login raise SMTPAuthenticationError(code, resp) SMTPAuthenticationError: (535, '5.7.0 Mailgun is not loving your login or password') </pre> </p>Tue Dec 11 08:34:14 2018 - uwsgi_response_writev_headers_and_body_do(): Broken pipe [core/writer.c line 306] during POST /direct/api?ftrack_os=windows&clientToken=4898ba72-fcf1-11e8-8468-000c29110a86 (172.16.11.43) IOError: write error [pid: 27572|app: 0|req: 10/82] 172.16.11.43 () {54 vars in 1038 bytes} [Tue Dec 11 08:33:08 2018] POST /direct/api?ftrack_os=windows&clientToken=4898ba72-fcf1-11e8-8468-000c29110a86 => generated 0 bytes in 65281 msecs (HTTP/1.1 500) 1 headers in 0 bytes (0 switches on core 9)
  5. Last week
  6. Hi, is there a way to filter in the web interface all users which didn't track their time in Ftrack for the last X days? Cheers, Remus
  7. Remus Avram

    Date saved into DB when an entity is created

    Hi guys, is the date saved also in the database when an entity is created? For example, when a link between 2 versions is created (AssetVersionLink entity type). If not, is there any plan to add it and be available via API? Best, Remus
  8. Remus Avram

    2D/3D Asset Library

    We are also looking into this.
  9. Earlier
  10. Lorenzo Angeli

    2D/3D Asset Library

    Although not web based, one option I can think of would be : 1) have a project to act as library, 2) one action which allows to re migrate the assets to/from a given project . (could be a reworked version of this example: https://bitbucket.org/ftrack/ftrack-recipes/pull-requests/4) This could be extended to keep reference (as metadata or custom attribute) on where the asset originally comes from (as project when publishing back). 3) a pyside based browser (so can be used as widget in maya, nuke and any other qt based application) to act as library browser. Although requires some work, seems doable. L.
  11. Sevag Chamelian

    Custom domain for ftrack?

    Hi Alberto, it's not possible on the cloud-hosted instance but is possible on the Enterprise (self-install) plan.
  12. Milad Entezami

    2D/3D Asset Library

    Is there any official update on this? I would really appreciate it if anyone could instruct us on how to build a library of models, textures, HDRI, etc, in separated folders, regardless of their respected project hierarchy. This way it is possible to use third-party applications like Connector to build a library with thumbnails, and reference the assets in ftrack projects with whatever hierarchy that suits the user.
  13. Justin Porter

    User Account Type

    I'm trying to determine the account type (i.e. LDAP vs ftrack vs google vs saml) for a user through the api - however I'm having a hard time tracking down where to find the association on a user object. Any ideas?
  14. Remus Avram

    get latest versions - only one per task

    Hi @Mattias Lagergren, hhmm, yes we do that. But the problem is that we have 14 task types and for each task type sometimes we have 1-5 different assets with linked to the same task. This make it difficult sometimes to have an overview.
  15. Remus Avram

    in-task checklists

    Thanks @Mattias Lagergren for your quick answer! The checklists are useful for us for the big shows.
  16. AlbertoGz

    Custom domain for ftrack?

    There is possible to set ftrack domain to a custom domain? Example: ourstudio.ftrackapp.com > ourstudio.com In this way, how the URL would be showed while browsing ftrack and client review?
  17. Lorenzo Angeli

    2.0.0RC2

    hi @postmodern I just tested on 10.5v7 (which is the oldest I can get access to) , and seems to be working fine (I'll try get hand to older ones as well). Before that please, try download and use the latest available in ftrack-connect-package-1.0.1 and let us know if you can replicate it in there. If so do you mind dropping an email to support with the full stack trace and log file ? Cheers. L.
  18. Lorenzo Angeli

    image sequence workflow

    Hi, the best option to review the images as they are, would be to use a player such as rv or hiero player, which can open the local image sequences. To be honest, encoding a good quicktime and push it as it is without re encoding it is something I have found as a good solution as well, also because allow "remote" review, which frames, does not. Here some more info on how to upload without re encoding http://ftrack-python-api.rtd.ftrack.com/en/stable/example/web_review.html?highlight=review Hope it helps ! L.
  19. Mattias Lagergren

    General Custom Atribut Collumn

    Hi Jex, from System settings you are able to create custom attributes that are available on all projects. And you can also create an enumerator type of attribute to represent "Reuse, partialReuse, new"
  20. Thank you for reaching out Tilt, one thing to help us debug this is if you could wrap you problematic statements in a try-except block and print some variables. I'd like to understand if this is a problem in the api client, backend or something related to the Shot/AssetVersion configuration: try: ... except: print asset_version['link'] # Or print shot['link'] or others raise When you know the entity you could re-run the action to see if you got the same issue. And then work backwards from that. Another idea is to see what happens if you run the action on a Shot that has not been saved in your Tasks spreadsheet.
  21. Mattias Lagergren

    get latest versions - only one per task

    Hi Remus, from the web interface the "Latest version" box is the closest that you can get. Or simply sort on the "Published" column in the Sidebar Versions tab and look at the top one
  22. Mattias Lagergren

    in-task checklists

    Remus, no checklist/todos has been implemented - the closes thing is what you've found regarding note completion. But this more related to feedback and seeing if it has been addressed or not
  23. Remus Avram

    Custom attributes disappear if sorted

    As reference this issue has been fixed. Tested in Ftrack version 3.5.21.4617
  24. Remus Avram

    in-task checklists

    Hello, the only documentation which I found is this: http://ftrack.rtd.ftrack.com/en/stable/using/communicating/using_notes.html#using-communicating-using-notes-note-completion. But this is a note completion, not a checklist / todo list. Does anybody know if the checklist / todo list was implemented?
  25. Tim Edelmann

    image sequence workflow

    I'd love to read that answer as well... We'd like to publish .exr image-sequences and have ftrack server (ours is self-hosted) encode it to an .mp4 for reviewing. Since we didn't find a description on how to do this, we thought of doing this on our own (via ffmpeg).
  26. mayavfx

    中国

  27. Justin Porter

    Pre-projecting nested data

    Yes, I'm trying to just return the list names a shot belongs to that have specific custom attribute values. It doesn't look like I'm able to do what I'm after in one query without having to do a bunch of post-processing/iterating through the lists.
  28. Hi, is it possible to get the latest versions, but only one per task in the Ftrack web interface? For example I have a few assets linked to a task, but I am interested in only the latest version published. If I select "Latest version" box, then it will show the latest version for all the assets linked to that task.
  29. postmodern

    2.0.0RC2

    Hello! It does't work with Nuke Studio older than 11 version, because u use PySide2 classes (like hiero.ui.FnTaskUIFormLayout), that don't exists in previous Nuke Studio versions. Any chance this great plugin will be done for Nuke Studio 10.0-10.5? Cheers!
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