Client review notification settings

[Anthony Kramer]

Seems like only the person that sends out the client review invites gets notified when a collaborator leaves notes in the session. Is this the case?

 

My producer is the one that adds all the collaborators and sends out the invites, and its she is the only one that gets notified when the clients submit notes thru the client portal. I am listed as the "VFX Supervisor" manager position on the project, but I do not get these notfications and I dont see anywhere to turn these notifications on.

 

Am I missing something?

[Mattias Seebergs]

Hi Anthony,

 

Can you check please that you have any option selected for 'Client review status updates' in your notifications settings on your account?

 

Thanks,

 

Mattias

[Anthony Kramer]

Here's my settings, looks like its turned on.

[Anthony Kramer]

If my producer transfers the feedback from a client review, I do see those notifications. But when the client leaves feedback thru the portal, neither one of us are notified of that event. We just have to keep going to the review session screen to check and see if the client left notes.

[Anthony Kramer]

Strange, I seem to be getting notifications now. It looks like my site was upgraded to 3.2 just this morning - perhaps that has something to do with it.

[Anthony Kramer]

Ok, for some reason, client review notifications arent showing up again. In fact they've only ever appeared for one review session. For that one session, it appeared in my Inbox feed like the attached image, but that one review session was the only one Ive ever gotten these notifications from, and we've sent out at least a few of these a week.