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Found 6 results

  1. Our company has recently started making a move from ProofHQ to Review, but people have having trouble when notifying others, starting from about 2 weeks ago. As far as I'm aware this is only happening with Review and not Studio. This is from one of the producers: It appears to affect both the website notifications as well as emails, but it's very inconsistent and affects different people each time. The producers are having to write separate emails to follow up since they can't currently rely on the notifications. Is this likely something on our end or not? I've attach
  2. Does there exist a detailed explanation of the logic behind Notes visibility by hierarchy and default notifications? This is what we observe: Notes appear to be generally revealed upwards in the Hierarchy. If "Notes" panel is viewed on a project all notes will be visible from every subordinate object. When viewed on a task, only notes input on that task are visible. Correspondingly, notifications appear to default to those users assigned to an object. This seems pretty straightforward. Notes that are entered on a version appear to propagate up through that task;
  3. Hi, When receiving a notification from ftrack via mail, we are getting the logo included as an attachment. In the list of all emails all those mails appear as they contain an attachment and they do not - just the logo-email.png . How can we get rid of it? It is confusing since you have no idea if mail actually contains an attachment.
  4. Subject line says it all. How do I make sure that I get notified when my collaborators with a 'user' role asigned change status of a task. I am the admin of the project. I notifications if they send me an note.
  5. Hey Guys, Maybe this already exists and I just haven't found it, but is there a way to get a notification when a client is finished with a review session. Currently I have to keep checking the review session and click on 'Transfer Feedback'. It would be great if there is an automatic way of alerting an admin of new client notes. Thanks!
  6. Seems like only the person that sends out the client review invites gets notified when a collaborator leaves notes in the session. Is this the case? My producer is the one that adds all the collaborators and sends out the invites, and its she is the only one that gets notified when the clients submit notes thru the client portal. I am listed as the "VFX Supervisor" manager position on the project, but I do not get these notfications and I dont see anywhere to turn these notifications on. Am I missing something?
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