ftrack Maya plugin won't load

[Mani Varma]

Hello,

Recently we've been facing issues with the ftrack plugin not loading up along with Maya instead an error message on Maya Console "SSL: CERTIFICATE_VERIFY_FAILED". After this the plugin never loads on the specific machine, it's the same error all the time. Adding the error message below, is there anyway to get past this?

Quote

C:\Program Files (x86)\ftrack-connect-package-1.1.1\common.zip\urllib3\connectionpool.py:857: InsecureRequestWarning: Unverified HTTPS request is being made. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
Failed to execute userSetup.py
Traceback (most recent call last):
  File "C:\Program Files (x86)\ftrack-connect-package-1.1.1\resource\connect-standard-plugins\ftrack-connect-maya-1.2.2\resource\scripts\userSetup.py", line 24, in <module>
    ftrack.setup()
  File "C:\Program Files (x86)\ftrack-connect-package-1.1.1\common.zip\FTrackCore\__init__.py", line 164, in setup
    systemMethods = xmlServer.xmlServer.system.listMethods()
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1240, in __call__
    return self.__send(self.__name, args)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1599, in __request
    verbose=self.__verbose
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1280, in request
    return self.single_request(host, handler, request_body, verbose)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1308, in single_request
    self.send_content(h, request_body)
  File "C:\Program Files (x86)\ftrack-connect-package-1.1.1\common.zip\FTrackCore\api\xmlserver.py", line 136, in send_content
    xmlrpclib.SafeTransport.send_content(self,connection, request_body)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1456, in send_content
    connection.endheaders(request_body)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 1053, in endheaders
    self._send_output(message_body)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 897, in _send_output
    self.send(msg)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 859, in send
    self.connect()
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 1278, in connect
    server_hostname=server_hostname)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\ssl.py", line 352, in wrap_socket
    _context=self)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\ssl.py", line 579, in __init__
    self.do_handshake()
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\ssl.py", line 808, in do_handshake
    self._sslobj.do_handshake()
SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)

 

[Lorenzo Angeli]

Hi @Mani Varma
From the outputs it seems you are using connect-package version 1.1.1 , would you mind trying with the latest 1.1.2 version ?
Overall though,  the error you are having is usually generated by a python version lower than 2.7.9 

Please let us know how it goes.
Cheers.
L.

 

[Mani Varma]

Hi @Lorenzo Angeli

We are using Maya 2018 which has Python 2.7.11. I switched to Connect 1.1.2 and the problem still persists. This issue didn't  happen at first but has grown in numbers, ftrack never loads once the error shows up for the first time.

[Lorenzo Angeli]

@Mani Varma would you mind opening a ticket with support@ftrack.com providing the logs from ftrack-connect and any relevant information about your setup, so we can properly have a look into your issue ?
Thanks.
L.