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Hello, Recently we've been facing issues with the ftrack plugin not loading up along with Maya instead an error message on Maya Console "SSL: CERTIFICATE_VERIFY_FAILED". After this the plugin never loads on the specific machine, it's the same error all the time. Adding the error message below, is there anyway to get past this?
I've successfully migrated to 2018 on my local working pipeline. I send my tool to the remote repo, then clone that onto a server location. I do all the setup to get the venv working then run ftrack. Everything is fine at this point. When I run Maya everything works as expected until I get this error: // Error: No module named collect_playblast_camera # Traceback (most recent call last): # File "<maya console>", line 1, in <module> # File "path\to\dependencies\ftrack_connect\resource\connect-standard-plugins\ftrack-connect-maya-publish-0.5.1\resource\maya_plugin\userSetup.py", line 18, in create_publish_menu # context_id=os.environ['FTRACK_CONTEXT_ID'] # File "path\to\dependencies\ftrack_connect\resource\connect-standard-plugins\ftrack-connect-maya-publish-0.5.1\dependencies\ftrack_connect_pipeline\application_plugin.py", line 28, in __init__ # self.register_assets() # File "path\to\dependencies\ftrack_connect\resource\connect-standard-plugins\ftrack-connect-maya-publish-0.5.1\dependencies\ftrack_connect_maya_publish\plugin.py", line 31, in register_assets # ftrack_connect_maya_publish.shared_pyblish_plugins.register() # File "path\to\dependencies\ftrack_connect\resource\connect-standard-plugins\ftrack-connect-maya-publish-0.5.1\dependencies\ftrack_connect_maya_publish\shared_pyblish_plugins\__init__.py", line 9, in register # import ftrack_connect_maya_publish.shared_pyblish_plugins.collect_playblast_camera # ImportError: No module named collect_playblast_camera // It's strange because there is a module named collect_playblast_camera in that location. Also, .pyc files are generated for the __init__.py and collect.py files, so it's compiling in that directory until the error. I've tried a bunch of stuff including straight up copying and pasting my working ftrack connect directory into the cloned one. I get the same error no matter what. Any thoughts? Thanks! EDIT: I think it might have to do with the file path being too long (I'm using windows). The pipeline works fine on my home computer.