Setup 'send server error email'

[Remus Avram]

Hi all,

the ftrack server doesn't send emails if there is something wrong.
When I use Mail server tests -> "send server error email" I got 'A server error occured. Please try again or contact support.'
When I use Mail server tests -> "send test email to current user" it sent the email!
The ftrack.ini file looks like this:

[DEFAULT]
...........................................

#server error messages
ftrack.error_email = <email_address>
ftrack.smtp_server = <smtp_dns_server>
ftrack.from_address = <email_address>

#turbomail
mail.on = true
mail.transport = smtp
mail.smtp.server = <smtp_dns_server>
mail.encoding = utf-8
mail.smtp.debug = true
mail.message.author = <email_address>
.................................

Logs:
ftrack.log

[pid: 10614|app: 0|req: 3/23] <ip> () {52 vars in 977 bytes} [Tue Sep 27 18:42:42 2016] POST /tests/errormail => generated 33 bytes in 51 msecs (HTTP/1.1 500) 2 headers in 98 bytes (1 switches on core 5)

ftrack_nginx.log

<ip> - - [27/Sep/2016:18:44:04 +0200] "POST /tests/errormail HTTP/1.1" 500 33 "http://ftrack.server/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36"

Sentry report:

Exception: TestErrorMail

Exception: TestErrorMail
  File "raven/middleware.py", line 35, in __call__
    iterable = self.application(environ, start_response)
  File "beaker/middleware.py", line 73, in __call__
    return self.app(environ, start_response)
  File "beaker/middleware.py", line 155, in __call__
    return self.wrap_app(environ, session_start_response)
  File "routes/middleware.py", line 130, in __call__
    response = self.app(environ, start_response)
  File "pylons/wsgiapp.py", line 125, in __call__
    response = self.dispatch(controller, environ, start_response)
  File "pylons/wsgiapp.py", line 324, in dispatch
    return controller(environ, start_response)
  File "ftserver/api/controller.py", line 337, in __call__
  File "pylons/controllers/core.py", line 221, in __call__
    response = self._dispatch_call()
  File "pylons/controllers/core.py", line 172, in _dispatch_call
    response = self._inspect_call(func)
  File "pylons/controllers/core.py", line 107, in _inspect_call
    result = self._perform_call(func, args)
  File "ftserver/controllers/tests.py", line 165, in errormail

 

How we can debug it deeper?
How can we configure it correctly?

 

Cheers!

[Mattias Lagergren]

Hi Remus,

I would suggest opening a support-case for this so that we can see your config + log files in private and debug it properly.

[Remus Avram]

Hi Mattias,

thanks for the answer! I will open a support ticket for this.

Cheers!