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Invalid font prefix "ftrack" after installing Connect 2.0.0rc6


John Kalaigian

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Greetings,

I encountered the following error after installing Connect 2.0.0rc6:

  File "C:\Python\Lib\site-packages\cx_Freeze\initscripts\__startup__.py", line 113, in run
  File "C:\Python\Lib\site-packages\cx_Freeze\initscripts\Console.py", line 15, in run
  File "source\ftrack_connect_package\__main__.py", line 194, in <module>
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0rc6-py3.7.egg\ftrack_connect\__main__.py", line 139, in main
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0rc6-py3.7.egg\ftrack_connect\ui\application.py", line 367, in __init__
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0rc6-py3.7.egg\ftrack_connect\ui\application.py", line 503, in login
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0rc6-py3.7.egg\ftrack_connect\ui\application.py", line 647, in loginWithCredentials
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0rc6-py3.7.egg\ftrack_connect\ui\widget\configure_scenario.py", line 42, in __init__
  File "C:\Python\lib\site-packages\qtawesome\__init__.py", line 188, in icon
  File "C:\Python\lib\site-packages\qtawesome\iconic_font.py", line 347, in icon
  File "C:\Python\lib\site-packages\qtawesome\iconic_font.py", line 397, in _parse_options
  File "C:\Python\lib\site-packages\qtawesome\iconic_font.py", line 431, in _get_prefix_chars

Whereas my python path is set to: C:\Python310, I did not encounter this issue with 2.0.0rc5.

Best,

John

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Hello Patrick,

Thanks for following up. I did uninstall all prior RC installations, as well as removed any files in my AppData\Local\ftrack directories, before installing that same version you provided. I was able to launch connect 2.0.0 without any issues. I was chatting with Lorenzo about this yesterday on slack, especially after I was successful of running connect 2.0.0 following the install. However, as of today following a restart to my system I'm encountering the same error once again:

  File "C:\Python\Lib\site-packages\cx_Freeze\initscripts\__startup__.py", line 113, in run
  File "C:\Python\Lib\site-packages\cx_Freeze\initscripts\Console.py", line 15, in run
  File "source\ftrack_connect_package\__main__.py", line 194, in <module>
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0-py3.7.egg\ftrack_connect\__main__.py", line 139, in main
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0-py3.7.egg\ftrack_connect\ui\application.py", line 367, in __init__
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0-py3.7.egg\ftrack_connect\ui\application.py", line 503, in login
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0-py3.7.egg\ftrack_connect\ui\application.py", line 647, in loginWithCredentials
  File "C:\Python\lib\site-packages\ftrack_connect-2.0.0-py3.7.egg\ftrack_connect\ui\widget\configure_scenario.py", line 42, in __init__
  File "C:\Python\lib\site-packages\qtawesome\__init__.py", line 188, in icon
  File "C:\Python\lib\site-packages\qtawesome\iconic_font.py", line 347, in icon
  File "C:\Python\lib\site-packages\qtawesome\iconic_font.py", line 397, in _parse_options
  File "C:\Python\lib\site-packages\qtawesome\iconic_font.py", line 431, in _get_prefix_chars

What is strange is that I do not have my python installed in C:\Python, nor do I have the packages listed in this stack trace.

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