cielo Posted May 16, 2017 Report Share Posted May 16, 2017 Hi ftrack, I read from your documentation that ftrack supports many of the image file formats for reviewing. However, we have a problem reviewing images from ftrack web interface. After we drag and drop image files to ftrack, they are completely invisible, and after running an event listener (https://bitbucket.org/snippets/ftrack/L6dKr/event-listener-image-encoder-for-local), the .jpg, .png and .tif files can be reviewed from web interface, but the .exr and .psd files still cannot be seen. Is there anything we need to configure for reviewing .exr and .psd files? Link to comment Share on other sites More sharing options...
cielo Posted May 16, 2017 Author Report Share Posted May 16, 2017 I found another problem when using the event listener, when a .tif file is uploaded, the thumbnail can be seen, but the image can not be played from web. Does this event listender only support .jpg and .png files? Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted May 16, 2017 Report Share Posted May 16, 2017 Hi, yes - the event listener only supports .jpg and .png files. You can see this here: https://bitbucket.org/snippets/ftrack/L6dKr/event-listener-image-encoder-for-local#image_encoder.py-55 To support other file formats you need to modify the event listener. As for .exr and .psd files you may have to convert those to one of the support formats Link to comment Share on other sites More sharing options...
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