Benn Posted July 27, 2023 Report Share Posted July 27, 2023 Download the latest Connect builds LATEST UPDATE Connect 2.1.1 > READ THE FULL RELEASE NOTES HERE NEW Option to install all plugins during first setup installation Option to select which plugins during first setup installation FIXED Application crash on Windows 8.1 Ensure all plugin paths are unique. Link to comment Share on other sites More sharing options...
Bruce Posted April 19 Report Share Posted April 19 On 7/27/2023 at 11:34 AM, Benn said: Download the latest Connect builds LATEST UPDATE Connect 2.1.1 > READ THE FULL RELEASE NOTES HERE NEW Option to install all plugins during first setup installation Option to select which plugins during first setup installation FIXED Application crash on Windows 8.1 Ensure all plugin paths are unique. we are struggling to get the environment variable for the AWS working with the new 24.4 version of Connect. Any help or ideas would be awesome! Link to comment Share on other sites More sharing options...
Lorenzo Angeli Posted April 19 Report Share Posted April 19 Hi @Bruce I have tested the user location just yesterday on latest connect and seems to be working fine. From the error it seems you are having issue on the environment variables setup, may I ask on what Os are you using it ? if you are on OSX you might have different options to do so depending on the shell type in use. Link to comment Share on other sites More sharing options...
Bruce Posted April 22 Report Share Posted April 22 Ok, thanks. So on windows it should be fine then... The attached is my Mac. We have a number of different users and machines. Just wanted to make sure we solid before rolling out and then having issues across production department. Link to comment Share on other sites More sharing options...
Lorenzo Angeli Posted April 22 Report Share Posted April 22 Hi @Bruce osx is a bit trickier for environment variables to setup, but the following should work. (please note I'm not an osx user myself so I had to rely on some company hive mind for the following) 1) check the current shell in use with : Quote echo $0 2) depending on your shell in use edit bash or zsh profiles: you can append the export command to the .bash_profile or .zshrc file. Open Terminal and type : Quote nano ~/.bash_profile or Quote nano ~/.zshrc. you can then add the environment variables in this file as: Quote export ENVIRONMENTVARIABLE=THEVALUE Once done save and quit. If you want to load the environment variables rigth away just source the file with : Quote source ~/.bash_profile or Quote source ~/.zshrc. Hope it helps ! let us know. Cheers. Link to comment Share on other sites More sharing options...
Bruce Posted April 22 Report Share Posted April 22 22 minutes ago, Lorenzo Angeli said: Hi @Bruce osx is a bit trickier for environment variables to setup, but the following should work. (please note I'm not an osx user myself so I had to rely on some company hive mind for the following) 1) check the current shell in use with : 2) depending on your shell in use edit bash or zsh profiles: you can append the export command to the .bash_profile or .zshrc file. Open Terminal and type : or you can then add the environment variables in this file as: Once done save and quit. If you want to load the environment variables rigth away just source the file with : or Hope it helps ! let us know. Cheers. Just got this error testing it on a windows machine. File "C:\hostedtoolcache\windows\Python\3.7.9\x64\Lib\site-packages\cx_Freeze\initscripts\__startup__.py", line 113, in run File "C:\hostedtoolcache\windows\Python\3.7.9\x64\Lib\site-packages\cx_Freeze\initscripts\Console.py", line 15, in run File "source\ftrack_connect_installer\__main__.py", line 158, in <module> File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\__main__.py", line 183, in main File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\__main__.py", line 136, in main_connect File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 209, in __init__ File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 438, in login File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 635, in loginWithCredentials File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 648, in _location_configuration_finished File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 496, in _setup_session Link to comment Share on other sites More sharing options...
Lorenzo Angeli Posted April 22 Report Share Posted April 22 @Bruce could you please open a ticket with our support and provide the connect's log files so we can have a closer look ? Thanks. L. Link to comment Share on other sites More sharing options...
Bruce Posted April 22 Report Share Posted April 22 27 minutes ago, Lorenzo Angeli said: @Bruce could you please open a ticket with our support and provide the connect's log files so we can have a closer look ? Thanks. L. What would the location of the log file be, for Mac and Windows? Link to comment Share on other sites More sharing options...
Lorenzo Angeli Posted April 22 Report Share Posted April 22 Hi @Bruce you can find the connect logs in the following locations : Windows: C:\Documents and Settings\<User>\Application Data\Local Settings\ftrack\ftrack-connect\log macOS: ~/Library/Application Support/ftrack/ftrack-connect/log Linux: ~/.local/share/ftrack-connect/log you can find more information about connect on our help if you need. Cheers. L. Link to comment Share on other sites More sharing options...
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