richyfrost Posted December 9, 2015 Report Share Posted December 9, 2015 Having difficulty getting the app to sign in to my account, get an error of "Sign in failed, an SSL error has occurred and a secure connection to the server cannot be made". Running iOS 9.2, checked URL and it's entered correctly. Any ideas? Link to comment Share on other sites More sharing options...
Fredrik Limsater Posted December 9, 2015 Report Share Posted December 9, 2015 Hello, are you hosted by us, i.e. https://companyname.ftrackapp.com, or are you running a local server? Also, can you check your version of ftrack - Check your server version thanks,Fredrik Link to comment Share on other sites More sharing options...
richyfrost Posted December 9, 2015 Author Report Share Posted December 9, 2015 Hi Fredrik,Hosted on the Ftrack servers, and version is 3.3.8.4384. ThanksRich Link to comment Share on other sites More sharing options...
Fredrik Limsater Posted December 9, 2015 Report Share Posted December 9, 2015 A few customers have reported issues connecting with their server, seeing the error: "Sign in failed! An SLL error has occurred and a secure connection to the server can not be made." It has to do with iOS 9 stricter security requirements and AWS slowness to implement the required features - this is a related case on Stack overflow - http://stackoverflow.com/questions/32500655/ios-9-app-download-from-amazon-s3-ssl-error-tls-1-2-support Most of our customers are on Google Cloud and are not effected by this. We will submit a fix to Apple this week for our AWS customers. It can take up to 2 weeks before Apple review the fix and approve it for App Store. Cheers,Fredrik ------------ Update: Version 1.0.1 available in App Store 16 December that fixes this issue Link to comment Share on other sites More sharing options...
Tobi Posted December 9, 2015 Report Share Posted December 9, 2015 I'm having the same problem here, we're also hosted on the ftrack servers.The ftrack version is 3.3.8.4384, my iOS version is 9.1 Link to comment Share on other sites More sharing options...
Fredrik Limsater Posted December 10, 2015 Report Share Posted December 10, 2015 Update submitted to App Store today. Should be available soon thanks,Fredrik Link to comment Share on other sites More sharing options...
Fredrik Limsater Posted December 16, 2015 Report Share Posted December 16, 2015 Good news, an updated version is now available from App Store. Please let us know if you encounter any further issues with connecting with your server. Cheers,Fredrik Link to comment Share on other sites More sharing options...
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