[Connect 2.1.1]

27 minutes ago, Lorenzo Angeli said:

@Bruce could you please open a ticket with our support and provide the connect's log files so we can have a closer look ? 
Thanks.
L.

What would the location of the log file be, for Mac and Windows?

 

[Connect 2.1.1]

22 minutes ago, Lorenzo Angeli said:

Hi @Bruce

osx is a bit trickier for environment variables to setup, but the following should work.
(please note I'm not an osx user myself so I had to rely on some company hive mind for the following)

1) check the current shell in use with : 

2) depending on your shell in use edit bash or zsh profiles:

you can append the export command to the .bash_profile or .zshrc file.

Open Terminal and type :
 

or
 

you can then add the environment variables in this file as: 
 

Once done save and quit.
If you want to load the environment variables rigth away just source the file with : 

 

or

Hope it helps ! 
let us know.
Cheers.

Just got this error testing it on a windows machine.

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\Lib\site-packages\cx_Freeze\initscripts\__startup__.py", line 113, in run

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\Lib\site-packages\cx_Freeze\initscripts\Console.py", line 15, in run

File "source\ftrack_connect_installer\__main__.py", line 158, in <module>

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\__main__.py", line 183, in main

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\__main__.py", line 136, in main_connect

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 209, in __init__

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 438, in login

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 635, in loginWithCredentials

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 648, in _location_configuration_finished

File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 496, in _setup_session

[Connect 2.1.1]

Ok, thanks. So on windows it should be fine then... The attached is my Mac. We have a number of different users and machines. Just wanted to make sure we solid before rolling out and then having issues across production department.

[Connect 2.1.1]

On 7/27/2023 at 11:34 AM, Benn said:

Download the latest Connect builds

 

LATEST UPDATE
Connect 2.1.1
> READ THE FULL RELEASE NOTES HERE

NEW

• Option to install all plugins during first setup installation
• Option to select which plugins during first setup installation

FIXED

• Application crash on Windows 8.1
• Ensure all plugin paths are unique.

we are struggling to get the environment variable for the AWS working with the new 24.4 version of Connect. Any help or ideas would be awesome!

[custom location is created, but ftrack does not publish to this location]

Hi @Lorenzo Angeli, pls can you assist us with the setup of Ftrack across multiple locations for one company. We have about 10users all working remotely. Would you be able to assist my self and Dima to do this please?

[custom location is created, but ftrack does not publish to this location]

Hi Lorenzo, Thanks so much for the info and insight that you have been giving Dima. We really appreciate it.

[locations and s3]

Hi Team, we are looking to use S3 with Ftrack to store our main assets files on. Has the accessor api been sorted or is there another option for us to use. Our team is all remote based so using Ftrack Studio web based and would like the team to be able to access and store all assets centrally on S3. Please advise the best route.