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John last won the day on June 18

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About John

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  1. Hello, Any chance I can get rid of this icon(in red circle)? As we don't want to provide any alternative ways to publish files other than our own inhouse publish tools. Thanks. John
  2. Update: The report is being generated perfectly after changing the font to a proper font rather than leaving it as default.
  3. Yes I have. Glad to hear that. It really matters and makes sense because it allows us to map arbitrary data into a ftrack in what ever way we like and get the summary/average. Cheers.
  4. John

    Component path shows up red

    It works now. I think part of the reason this thread becomes so lengthy is I didn't realize I need to have an event handler running by myself to supersede connect, so I kept asking how ftrack python api gets called. Thanks Steve and of cause Lorenzo!
  5. John

    Component path shows up red

    If I register and publish events using python api I can get the correct results. I didn't get any problem with that. And about FTRACK_EVENT_PLUGIN_PATH, here's what I tested: With Connect, Without FTRACK_EVENT_PLUGIN_PATH: Component Path correctly resolved. Custom not picked up.(which is correct) With Connect, With FTRACK_EVENT_PLUGIN_PATH: Component Path correctly resolved. Custom correctly picked up. No Connect, Without FTRACK_EVENT_PLUGIN_PATH: Component Path RED. Custom NOT picked up. No Connect, With FTRACK_EVENT_PLUGIN_PATH: Component Path RED. Custom NOT picked up. So the question remains: how to get the component path resolved correctly without connect? (And again it's kind of fine if it not feasible) I hope by this way I have what I'm trying to express expressed clearly.
  6. Sadly all the entities are custom object.. Just asking does it has to be on task? Appears to be a big limitation to what we are planning to do..
  7. Hello, Any reason the function menu in column header of Frame end is gray? (Bid hours works perfectly though) I tried attributes with type of Number and default value but it doesn't work either. Cheers. John
  8. John

    Component path shows up red

    Hi, @Lorenzo, Yes I read that before. Unfortunately it doesn't answer my question. Here are what I got so far: The correctness of path resolution relies on Clear ✔️. A customized can be picked up by ftrack python api if I set FTRACK_EVENT_PLUGIN_PATH: Clear ✔️. But here's the confusing bit: The environment is needed here is because we want ftrack-web to resolve the path correctly. I can write a tool using ftrack python api and I'm sure the environment variable will work like you said, but the path shown on the web is still RED. So the real question is, is it possible to let a costumized picked by ftrack-web like ftrack-connect does ❓ Anyway it's kind of fine if it's impossible.
  9. John

    Fails to encode media

    Thanks Lorenzo, that solved my problem.
  10. John

    Component path shows up red

    I thought we are talking about using FTRACK_EVENT_PLUGIN_PATH without ftrack-connect. How does ftrack-python-api get chance to handle the environment variable if there's no ftrack-connect?
  11. John

    Component path shows up red

    Hi Lorenzo, thanks for you patience. " ftrack event system" is a bit confusing to me.. (I know in ftrack-python-api the sesion object can publish event and register handler, but in this case ftrack-python-api doesn't get chance to do the work) Is it the ftrack web page gets the envionment variable and transmits it to the resolution server?
  12. John

    Fails to encode media

    /******************* Start **********************/ Event Type: localencoder Timestamp: 2019-08-08 17:01:40.008026 -------------- Event specific data --------------- >>>>>>>>>> Create ftrackreview components Encoding component u'f870ef4c-101e-4fab-bc01-ed7e6cd1482b' using local encoder. ERROR:ftserver.lib.ftrackreview.componenthelper:Encoding job failed. Traceback (most recent call last): File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/", line 232, in create File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/encoder/", line 253, in updateComponents File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/encoder/", line 155, in encode File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/encoder/", line 77, in _runCmd File "/opt/ftrack/pythonb/python2.7/", line 710, in __init__ errread, errwrite) File "/opt/ftrack/pythonb/python2.7/", line 1335, in _execute_child raise child_exception OSError: [Errno 2] No such file or directory Happen to find this link. Above is the log found in /tmp/ftrack_reg_worker_00.log. The media path I used to be encoded is a windows local path, and the ftrack server is using linux, so the path cannot be accessed by the server directly(but can if there's upload process during version.encode_media()). Could it be the reason?
  13. Oh I managed to figure this out. It's in the "Team" section in the project. Thanks.