Pawel Starzynski Posted June 10 Report Share Posted June 10 Hi, I've encountered a problem, when after removing a user from ftrack I cannot longer see any timelogs this person created. Does it work this way - deleting a user also deletes timelogs created by him? If that's how it works is there any chance for retrieving deleted timelogs? Thanks for any info. Link to comment Share on other sites More sharing options...
Daniel Fleming Posted June 10 Report Share Posted June 10 Hi Pawel, yes all the timelogs etc are connected to the user. in general we recommend just disabling users instead of deleting if at all possible. any of their comments and fedback would also be anonimized as their is no user info to connect it to. it is possible for us to restore but it would have to be a restore of the whole site back to the time the user still existed. please send a request to support@ftrack.com. with the url of your ftrack workspace, the time of user deletion and the name of the user so we can verify. Cheers, Daniel Link to comment Share on other sites More sharing options...
Daniel Fleming Posted June 10 Report Share Posted June 10 I want to mention as well that if you need to retrieve just the timelogs we can also restore that to a backup site where you can get all that info but we won't restore it to your production site so no data lost on the production site. Pawel Starzynski 1 Link to comment Share on other sites More sharing options...
Pawel Starzynski Posted June 10 Author Report Share Posted June 10 11 minutes ago, Daniel Fleming said: I want to mention as well that if you need to retrieve just the timelogs we can also restore that to a backup site where you can get all that info but we won't restore it to your production site so no data lost on the production site. That would be great! I'll send a request to support in a minute, thx so much! Link to comment Share on other sites More sharing options...
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