Fernando Leandro

Members
  • Content Count

    4
  • Joined

  • Last visited

Everything posted by Fernando Leandro

  1. Hello, After upgrading from 4.1.7 to 4.3.7, thumbnails are not being displayed. When we upload, the upload happens successfully, however thumbnails are not displayed. We see this message in ftrack_thumbor.log: 2020-07-28 09:24:32 tornado.general:WARNING SSL Error on 8 ('xxx.xxx.xxx.xxx', 443): [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581) We followed the troubleshooting steps for Thumbnails from this article, adding our certificates (we have a commercial, not self-signed cert) to the root certificates: https://help.ftrack.com/en/articles/1040537-using-https However the problem persists. Anyone able to assist please? Thanks, Fernando.
  2. Hello, My topic is actually a question ... I observed that on System Settings > Notifications (admin account) there is a setting for specifying how many times a day you want the Daily Digest email to be sent out. Users were getting the email in the afternoon around 3pm and now after an upgrade to Ftrack 4.1.7.4761, they are getting it in the morning, which does not seem to be a good time for them. Does anyone know if there is any way to control at what time(s) the email(s) are sent? Thank you, Fernando.