After upgrading from 4.1.7 to 4.3.7, thumbnails are not being displayed. When we upload, the upload happens successfully, however thumbnails are not displayed.
We see this message in ftrack_thumbor.log:
2020-07-28 09:24:32 tornado.general:WARNING SSL Error on 8 ('xxx.xxx.xxx.xxx', 443): [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581)
We followed the troubleshooting steps for Thumbnails from this article, adding our certificates (we have a commercial, not self-signed cert) to the root certificates:
However the problem persists.
Anyone able to assist please?