Images in session review
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4 posts in this topic

Hi,

We are making some tests with "Client Review" and we can upload images, but they are not displayed in review session. Is it possible to display images there? Do we need to configure something? Because besides videos, we would like to have images/frames in the session too.

Thanks!

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Hi Sati, uploading images should work fine. Are they completely invisible or show up but cannot be clicked? Are you drag&dropping them to the review session on the manage page or how are you adding them to the review session?

If you want you can create a support-case and attach screenshots/extra information privately.

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When I do the upload in ftrack, it is displayed like a blue square with the message "Missing playable component." Then, opening the session, it does not appear there. It is like they does not exist in the client session. I will send an e-mail to support then.

Thanks!

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Including my answer to sati here as well for future reference:

"Missing playable component" means that the version does not contain a component with the required metadata to mark it as a reviewable component.

For local installations, we try to encode videos to a web playable format, but do not support encoding images at this point. To make the images viewable you can do one of the following:

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