[NukeX & Ftrack connect] Can't see Ftrack plugin windows inside NukeX

[Francois]

Hi, we are using Photoshop combined to Ftrack trough the connect plugin in our production pipeline since a few weeks. It is great, so we would like to do the same with NukeX now.

I have successfully set one of our workstation with NukeX and the connect package and can use the Ftrack plugin integrated in NukeX on this machine.

However, I can't manage to reproduce this on any of or workstations. NukeX and the connect package are installed, I can launch NukeX from an action inside the web application or from the connect package itself, but I can't manage to see any ftrack related windows in NukeX on those machines. There are no ftrack related windows in the custom windows (see image attached below).

I have tried to uninstall ftrack connect package and NukeX, then reinstalled them after a reboot, without any success.

I'm running Windows 10 and ftrack connect package 0.5.4. So far I have tested NukeX 10.0v4 and 10.0v5.

Am I missing something here? 

[Mattias Lagergren]

Can you see any errors if you open the Script editor?

[Francois]

Hi Mattias,

no, there are no errors in the script editor.

However, there are errors loggued in the console when I launch NukeX (see quote below). I doubt that it could be related because I the same errors occur on the working workstation. 

Quote

C:\Program Files\ftrack-connect-package\common.zip\requests\packages\urllib3\util\ssl_.py:334: SNIMissingWarning: An HTTPS request has been made, but the SNI (Subject Name Indication) extension to TLS is not available on this platform. This may cause the server to present an incorrect TLS certificate, which can cause validation failures. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
C:\Program Files\ftrack-connect-package\common.zip\requests\packages\urllib3\util\ssl_.py:132: InsecurePlatformWarning: A true SSLContext object is not available. This prevents urllib3 from configuring SSL appropriately and may cause certain SSL connections to fail. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
C:\Program Files\ftrack-connect-package\common.zip\requests\packages\urllib3\connectionpool.py:843: InsecureRequestWarning: Unverified HTTPS request is being made. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
C:\Program Files\ftrack-connect-package\common.zip\requests\packages\urllib3\util\ssl_.py:132: InsecurePlatformWarning: A true SSLContext object is not available. This prevents urllib3 from configuring SSL appropriately and may cause certain SSL connections to fail. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
A QuickTime install could not be detected. Reading and writing of QuickTime files will be limited.
Disk cache C:/Users/FAE5B~1.GRO/AppData/Local/Temp/nuke\ViewerCache/??: 24MB (1% of 10240MB) used in 2 files.

 

[Mattias Lagergren]

We've just updated the Getting started section of the Nuke docs:

http://ftrack-connect-nuke.rtd.ftrack.com/en/latest/getting_started.html

I forgot about this, but the step 4 is necessary for the ftrack menus to show up.

[Francois]

Thank you Mattias, that was indeed the missing step.