Francois Posted November 9, 2016 Report Share Posted November 9, 2016 Hello, I'm using Photoshop CC 2017 with the Photoshop extension (the 0.1.4 version) which seem very promising. Unfortunately, if I can publish files without issues, I keep getting this "Import failed" error when importing files (either a .jpg or a .psd), whether the version has been published with the same extension or with the old and now deprecated one (the 0.2.3 version). Do you have any clue of what the problem might be? Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted November 10, 2016 Report Share Posted November 10, 2016 Hi Francois, welcome the forums! Are you using a centralised storage scenario or how have you been publishing the files? If you go the ftrack web interface and locate the Version, can you view the components and does the file path look correct there? Link to comment Share on other sites More sharing options...
Francois Posted November 10, 2016 Author Report Share Posted November 10, 2016 Hi Mattias, thank you Based on this explanation, we are using a centralised storage scenario, on a dedicated physical server for this project. In the ftrack web interface, the path is correct (I have checked it), but I do not have the possibility to download the file, as the download button is missing (see the first attached image). I then tried to import a file from an another project. This project do not use centralised storage scenario (if I understood the concept correctly), as the data are stored on your servers. I then tried to import a file from version where the download button exists (and successfully downloads the corresponding file), but I couldn't download it either, as the file from this version where greyed in the Photoshop extension and I couldn't select them (see the second attached image). Are my explanations clear enough? Do you need more details? Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted November 11, 2016 Report Share Posted November 11, 2016 14 hours ago, Francois said: Based on this explanation, we are using a centralised storage scenario, on a dedicated physical server for this project. In the ftrack web interface, the path is correct (I have checked it), but I do not have the possibility to download the file, as the download button is missing (see the first attached image). Cool, so I take it as the file path is correct and the file is available on the disk. Just a tip; if you're running Connect, and click on the actions icon for one of the components in the centralised storage scenario location there is "Open directory" action. 14 hours ago, Francois said: Are my explanations clear enough? Do you need more details? Yes, I think so - we will start some investigation here! Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted November 11, 2016 Report Share Posted November 11, 2016 Hi again, just heard from the team that we should have fixed this issue in the latest release of the plugin: http://ftrack-connect-spark-adobe.rtd.ftrack.com/en/stable/release/release_notes.html Link to comment Share on other sites More sharing options...
Francois Posted November 14, 2016 Author Report Share Posted November 14, 2016 Hi again Mattias, the new version of the Photoshop extension seems to work fine on both cases now (so on centralised stored scenario and on data stored on you servers). Thank you very much! Here is the download link and the download page for the 0.1.5 version of the extension, as it as not been updated on the Adobe add-on page. Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted November 15, 2016 Report Share Posted November 15, 2016 I'm glad to hear that it worked out Francois! Link to comment Share on other sites More sharing options...
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