Philip Posted September 12, 2016 Report Share Posted September 12, 2016 Hi I've just tried launching max 2017 for the first time with the new ftrack connect action. However when it starts I get the following error: -- Error occurred in anonymous codeblock; filename: C:\Program Files\ftrack-connect-package\resource\ftrack_connect_3dsmax\scripts\startup\initftrack.ms; position: 99; line: 3 -- MAXScript Auto-load Script Error - C:\Program Files\ftrack-connect-package\resource\ftrack_connect_3dsmax\scripts\startup\initftrack.ms Exception: -- Compile error: Can't find include file: ftrackassethelper.ms -- In line: include "ftrackassethelper.ms" Is anyone else getting this, I presume this is probably unique to me for some reason i'll have to investigate. Thanks Phil Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted September 22, 2016 Report Share Posted September 22, 2016 Hi Philip, Did you solve this issue? Otherwise I would suggest opening a support ticket so that we can help you out! Link to comment Share on other sites More sharing options...
Philip Posted September 22, 2016 Author Report Share Posted September 22, 2016 Hi Mattias I haven't as yet, partly because it not a pressing issue for us right now. It will require more of my time to investigate. If I do the investigation and don't get anywhere I will open a ticket. I figured that because nobody's seen this before, It probably is linked in someway to our setup, but unfortunately I've inherited a lot of legacy startup code and set up of max which I know little about, so its potentially a rather large investigation. I'll have to start with a vanilla install of max and go from there. thanks Link to comment Share on other sites More sharing options...
Est Posted September 22, 2016 Report Share Posted September 22, 2016 Hi Philip, I maybe know what is it. Could you do a quick test to confirm? In your connect install folder, inside the resource/hook folder, can you edit the ftrack_connect_3dsmax_hook.py file? in line 190, replace 'Path' by 'PATH' and save the file. ftrack_connect.application.appendPath( maxStartupDir, 'Path', ---> 'PATH' environment ) If you close connect and relaunch it, can you start Max? Est. Link to comment Share on other sites More sharing options...
Philip Posted September 22, 2016 Author Report Share Posted September 22, 2016 Hi Est Yeah, that's fixed it. Now launches fine. Awesome!! Thank you for that. @Mattias Lagergren Did you still want me to open a support ticket on this? Thanks Phil Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted September 23, 2016 Report Share Posted September 23, 2016 15 hours ago, Philip said: Yeah, that's fixed it. Now launches fine. Awesome!! Thank you for that. @Mattias Lagergren Did you still want me to open a support ticket on this? It is not necessary, Est has already submitted a fix for this that we're about to merge Link to comment Share on other sites More sharing options...
Philip Posted September 23, 2016 Author Report Share Posted September 23, 2016 Thanks again to Est then! Link to comment Share on other sites More sharing options...
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