Failed to connect to event server
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4 posts in this topic

Hey everyone,

 

New ftrack user here trying to get started.  I installed ftrack connect on OS X 10.10.3, entered the server, user, and api key information and I get a rather nondescript error saying "Failed to connect to event server at https://SERVER URL" where SERVER URL is my ftrack url.

 

I'm not behind a firewall or anything and I've tried from multiple internet connections.  I verified that I can login via the website with the same credentials, but Connect isn't, well, connecting, from the desktop.

 

Any thoughts?

 

Rich

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Hi Rich,

 

Which version of Connect are you using when trying to connect?

 

We currently have two versions available on ftrack.com:

 

* 0.2.0 which only works together with ftrack 3.1+(not fully released yet)

* 0.1.13 which is for ftrack 3.0.x

 

To see which version of ftrack you are running, go to System Settings -> General Settings -> About in the web interface. You'll find System Settings in the menu in the top right corner.

 

Regards,

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Hi all,

 

I've got a similar problem.

Currently I am on a windows machine behind a proxy trying to get Connect 0.2.0 to communicate with ftrack 3.1.4.4319.

Since there is no way to enter any proxy settings in the app, Mattias from support pointed me to the "FTRACK_PROXY" environment variable.

With that in place using "user:password@server:port" I now get the "Failed to connect to event server at https://account.ftrackapp.com" error message.

 

Any ideas on how I could get that connection to work?

Cheers,
Carl

 

PS: I installed connect on a different machine without proxy (via a freshly downloaded "ftrack-connect-package-0.2.0-amd64.msi" file) and it says in the about-window "Version: 0.1.10". That's probably just a mistake, but adds to the confusion. 

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