What could cause connection to fail?

[panupat]

I followed the API Getting Started tutorial.

 

- At home I was able to print out the project names.

 

- Trying at my studio however, with the exact same code, I'm getting the error

 

FTrackCore.api.ftrackerror.FTrackError: Unable to connect on YOUR-FTRACK-SERVER

 

I can access my ftrack app page via web browser just fine. I can also ping it.

What could be the cause of this and how should I proceed to fix it?

Any help please?

[Carl Claesson]

Hi,

 

It looks like you've not specified the FTRACK_SERVER environment variable. This needs to be set together with FTRACK_APIKEY and LOGNAME before importing the ftrack module.

Have a look at this getting started tutorial: http://ftrack.rtd.ftrack.com/en/latest/developing/getting_started.html#quick-start-api-code-example

 

Let me know how it goes.

 

Regards,

Carl