Error while signing into ftrack connect

[natasha]

I've downloaded and installed the ftrack_connect executable. 

When I try and sign in into the app using my server uri, username and api key, I get the following error:

 

ERROR:root:Logging an uncaught exception

Traceback (most recent call last):

  File "C:\Python27\lib\site-packages\ftrack_connect\ui\application.py", line 16

5, in loginWithCredentials

    import ftrack

  File "C:\Python27\Lib\site-packages\ftrack\ftrack.py", line 20, in <module>

    from FTrackCore import *

  File "C:\Python27\Lib\site-packages\ftrack\FTrackCore.egg\FTrackCore\__init__.

py", line 8, in <module>

  File "C:\Python27\Lib\site-packages\ftrack\FTrackCore.egg\FTrackCore\api\clien

t.py", line 23, in <module>

  File "C:\Python27\Lib\site-packages\ftrack\FTrackCore.egg\FTrackCore\api\xmlse

rver.py", line 149, in __init__

    raise FTrackError("Unable to connect on " + url)

FTrackError: Unable to connect on locovfx.ftrackapp.com/client/

 

I'm just starting out with the ftrack api, so any help would be appreciated!

 

 

[Carl Claesson]

Hi Natasha,

 

From the error it looks like something is wrong with the server url.

 

Can you try to use https://locovfx.ftrackapp.com and see if that helps?

 

Regards,

Carl