ftrack Maya plugin won't load
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4 posts in this topic

Hello,

Recently we've been facing issues with the ftrack plugin not loading up along with Maya instead an error message on Maya Console "SSL: CERTIFICATE_VERIFY_FAILED". After this the plugin never loads on the specific machine, it's the same error all the time. Adding the error message below, is there anyway to get past this?

Quote

C:\Program Files (x86)\ftrack-connect-package-1.1.1\common.zip\urllib3\connectionpool.py:857: InsecureRequestWarning: Unverified HTTPS request is being made. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/latest/advanced-usage.html#ssl-warnings
Failed to execute userSetup.py
Traceback (most recent call last):
  File "C:\Program Files (x86)\ftrack-connect-package-1.1.1\resource\connect-standard-plugins\ftrack-connect-maya-1.2.2\resource\scripts\userSetup.py", line 24, in <module>
    ftrack.setup()
  File "C:\Program Files (x86)\ftrack-connect-package-1.1.1\common.zip\FTrackCore\__init__.py", line 164, in setup
    systemMethods = xmlServer.xmlServer.system.listMethods()
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1240, in __call__
    return self.__send(self.__name, args)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1599, in __request
    verbose=self.__verbose
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1280, in request
    return self.single_request(host, handler, request_body, verbose)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1308, in single_request
    self.send_content(h, request_body)
  File "C:\Program Files (x86)\ftrack-connect-package-1.1.1\common.zip\FTrackCore\api\xmlserver.py", line 136, in send_content
    xmlrpclib.SafeTransport.send_content(self,connection, request_body)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\xmlrpclib.py", line 1456, in send_content
    connection.endheaders(request_body)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 1053, in endheaders
    self._send_output(message_body)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 897, in _send_output
    self.send(msg)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 859, in send
    self.connect()
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 1278, in connect
    server_hostname=server_hostname)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\ssl.py", line 352, in wrap_socket
    _context=self)
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\ssl.py", line 579, in __init__
    self.do_handshake()
  File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\ssl.py", line 808, in do_handshake
    self._sslobj.do_handshake()
SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:590)

 

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Hi @Mani Varma
From the outputs it seems you are using connect-package version 1.1.1 , would you mind trying with the latest 1.1.2 version ?
Overall though,  the error you are having is usually generated by a python version lower than 2.7.9 

Please let us know how it goes.
Cheers.
L.


 

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