Fernando Leandro Posted July 28, 2020 Report Share Posted July 28, 2020 Hello, After upgrading from 4.1.7 to 4.3.7, thumbnails are not being displayed. When we upload, the upload happens successfully, however thumbnails are not displayed. We see this message in ftrack_thumbor.log: 2020-07-28 09:24:32 tornado.general:WARNING SSL Error on 8 ('xxx.xxx.xxx.xxx', 443): [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581) We followed the troubleshooting steps for Thumbnails from this article, adding our certificates (we have a commercial, not self-signed cert) to the root certificates: https://help.ftrack.com/en/articles/1040537-using-https However the problem persists. Anyone able to assist please? Thanks, Fernando. Link to comment Share on other sites More sharing options...
Simon Stålner Posted July 31, 2020 Report Share Posted July 31, 2020 Hi Fernando, I will ask our development team to take a look at this. I'll get back to you when I have more information. Regards Simon Link to comment Share on other sites More sharing options...
JW Studios Posted August 18, 2020 Report Share Posted August 18, 2020 Hello Simon, Any updates on this? Thank you so much! Fernando. Link to comment Share on other sites More sharing options...
Simon Stålner Posted September 17, 2020 Report Share Posted September 17, 2020 Hi Fernando, Sorry for the late reply. I see that you sent this issue into our support at support@ftrack.com. You can follow up on the ticket using the ID Ticket #93741. Regards Simon Link to comment Share on other sites More sharing options...
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