marc mantei 0 Report post Posted June 23 (edited) Hi, we are using adobe creative cloud and ftrack connect for our projects, and i want to open and publish files with photoshop in my project, however i cannot get adobe connect to work, especially i cannot get the extension to install properly. after adding the extension from the adobe creative cloud website, nothing changed. and after installing the adobe extension manager and adding the plugin manually i receive an error that the versions are not matching with my product. so currently i can see adobe actions in my ftrack connect window, can start my adobe app, but cannot publish or open files with photoshop. please have a look on the screenshot i add and give me a solution on how to properly connect my adobe suite to ftrack. PS. please feel free to move this topic to the right forum as needed. thanks. Edited June 23 by marc mantei added note to move this topic Share this post Link to post Share on other sites
marc mantei 0 Report post Posted June 23 Dear Support, after having problems with the adobe creative webapp installalation, i followed adobes instructions to manually install the extension; frist i tried uninstalling the extension via the webapp; waiting, again request a client sync in the webapp, uninstalling adobe's extension manager as well, rebooting, downloaded the Anastasiy's Extension Manager and tried to install manually your "ftrack_connect_adobe_1.0.1.zxp" but it did not work unfortunalety; the extension seems not to be uninstalled yet. the zxp-installer mentioned by you did not solve the problem either, i can't select the zxp file or drop into the window. hope to read from you soon, how you are integrating adobe photoshop. regards, M. Share this post Link to post Share on other sites
Dan Tennant-Ralphs 0 Report post Posted June 29 Hallo Marc, We are sorry you are having issues. Please could you send us the log files to our Support team via your existing Support ticket? The log files can be found in a separate directory from the ftrack Connect installation. You can open the directory from the About dialog by selecting About in the context menu that will be displayed when you click the ftrack icon in the menu bar/taskbar, and then clicking Open log directory. Cheers, Dan Share this post Link to post Share on other sites
marc mantei 0 Report post Posted July 3 On 6/29/2020 at 9:27 AM, Dan Tennant-Ralphs said: Hallo Marc, We are sorry you are having issues. Please could you send us the log files to our Support team via your existing Support ticket? The log files can be found in a separate directory from the ftrack Connect installation. You can open the directory from the About dialog by selecting About in the context menu that will be displayed when you click the ftrack icon in the menu bar/taskbar, and then clicking Open log directory. Cheers, Dan Hi Dan, here is the connect-log file. regards, Marc ftrack_connect.log.zip Share this post Link to post Share on other sites
Dan Tennant-Ralphs 0 Report post Posted July 8 On 7/3/2020 at 1:28 PM, marc mantei said: Hi Dan, here is the connect-log file. regards, Marc ftrack_connect.log.zip 256.86 kB · 1 download Hallo Marc, There is relatively little in the Connect log as this issue is strictly related to the Adobe plugin installation. A workaround has been to have an older version of the Adobe software installed so that the plugin will be detected. Adobe should allow you to download a previous version easily. Please let us know how we can be of more help via your existing Support ticket. Cheers from Madrid, Dan Share this post Link to post Share on other sites
