Installation of ftrack extension for Photoshop CC

[marc mantei]

Hi,

we are using adobe creative cloud and ftrack connect for our projects,

and i want to open and publish files with photoshop in my project, however i cannot get adobe connect to work, especially i cannot get the extension to install properly.

after adding the extension from the adobe creative cloud website, nothing changed.

and after installing the adobe extension manager and adding the plugin manually i receive an error that the versions are not matching with my product.

so currently i can see adobe actions in my ftrack connect window, can start my adobe app, but cannot publish or open files with photoshop.

please have a look on the screenshot i add and give me a solution on
how to properly connect my adobe suite to ftrack.

PS. please feel free to move this topic to the right forum as needed. thanks.

 

Edited June 23, 2020 by marc mantei
added note to move this topic

[marc mantei]

Dear Support,

after having problems with the adobe creative webapp installalation,
i followed adobes instructions to manually install the extension;
frist i tried uninstalling the extension via the webapp; waiting, again request a client sync in the webapp,
uninstalling adobe's extension manager as well, rebooting,
downloaded the Anastasiy's Extension Manager and tried to install manually your "ftrack_connect_adobe_1.0.1.zxp"
but it did not work unfortunalety;
the extension seems not to be uninstalled yet.
the zxp-installer mentioned by you did not solve the problem either, i can't select the zxp file or drop into the window.

hope to read from you soon,
how you are integrating adobe photoshop.

regards,

M.

[Dan Tennant-Ralphs]

Hallo Marc,

We are sorry you are having issues. Please could you send us the log files to our Support team via your existing Support ticket? 

The log files can be found in a separate directory from the ftrack Connect installation. You can open the directory from the About dialog by selecting About in the context menu that will be displayed when you click the ftrack icon in the menu bar/taskbar, and then clicking Open log directory.

Cheers,

Dan

 

[marc mantei]

On 6/29/2020 at 9:27 AM, Dan Tennant-Ralphs said:

Hallo Marc,

We are sorry you are having issues. Please could you send us the log files to our Support team via your existing Support ticket? 

The log files can be found in a separate directory from the ftrack Connect installation. You can open the directory from the About dialog by selecting About in the context menu that will be displayed when you click the ftrack icon in the menu bar/taskbar, and then clicking Open log directory.

Cheers,

Dan

 

Hi Dan,

here is the connect-log file.

regards,

Marc

 

ftrack_connect.log.zip

[Dan Tennant-Ralphs]

On 7/3/2020 at 1:28 PM, marc mantei said:

Hi Dan,

here is the connect-log file.

regards,

Marc

 

ftrack_connect.log.zip 256.86 kB · 1 download

Hallo Marc,   There is relatively little in the Connect log as this issue is strictly related to the Adobe plugin installation. A workaround has been to have an older version of the Adobe software installed so that the plugin will be detected. Adobe should allow you to download a previous version easily.   Please let us know how we can be of more help via your existing Support ticket. Cheers from Madrid, Dan