Failed to connect to event server
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2 posts in this topic

Hi,

When I was trying to connect to event hub (ftrack studio on cloud), I got an exception(paths and domain name have been masked):

Traceback (most recent call last):
  File "-*-/threading.py", line 932, in _bootstrap_inner
    self.run()
  File "-*-8/threading.py", line 870, in run
    self._target(*self._args, **self._kwargs)
  File "-*-/ftrack_api/event/hub.py", line 191, in connect
    raise ftrack_api.exception.EventHubConnectionError(
ftrack_api.exception.EventHubConnectionError: Failed to connect to event server at b'https://-*-.ftrackapp.cn' with error: "b'[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1108)'".

But if start session without "auto_connect_event_hub=True" the session can be created.

Any clue?

Cheers,

John

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