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Nothing happens after clicking 'Actions'


Alican

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Hello Everyone!

Sometimes, (like right now) Actions menu will not show up when I click on Actions. Other users in my studio is able to use it just fine. 

I tried doing the same steps from a different computer, and it wont show up on those either.

So far I've tried different browsers, clearing cache on Chrome (Which is the browser we all use 99% of the time), and relaunching the Ftrack-Connect on the desktop., and restarting my computer numerous times. 

Has anyone else had this issue in the past, and how was it resolved?

 

Thank you in advance!!

ftrack_menu_problem.thumb.jpg.e852d937333465f5fc1288b096946dcc.jpg

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No box at all.

We are all in the same project, however not all in the same context. When it breaks on me, it breaks everywhere regardless of project or selection context. And everyone can still access the actions on any context on any project.  Everyone is logged with their own credentials.  But it seems user related since I can log in from a different machine using my ftrack credentials, and it still wont show up.  And when it fixes itself,  I am able to access the actions menu from any computer. 

I was able to replicate my problem by having multiple (2) ftrack web pages open. I am logged in as the same user on both of them. It works on one of them (the first one I had open) and it doesn't work on the other.  

I just closed down my Chrome entirely, and also quit the Ftrack-Connect app. I restarted everything, and actions box still not appearing. 

 

 

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HI @Alican just gave it a go with default connect and actions and I can see them appearing on both Chrome instances I've open (application launchers).

May I ask where the actions are hosted ? On each ftrack-connect-package plugin folder (local to the user) , in a shared place and mapped through FTRACK_CONNECT_PLUGIN_PATH / FTRACK_EVENT_PLUGIN_PATH or are running as standalone event listeners ?

Also, to help us investigate, removing custom events and actions does still trigger your issue ?

Looking forward to hear more from you .
L.

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Our actions are all in a shared location mapped through the FTRACK_CONNECT_PLUGIN_PATH. I am not running any listeners at the moment, and when I do it runs locally from my machine and not the shared location. 

 

When this happens I usually don't have a listener running.

 

When and if this issue comes up again, I will try removing all actions & events and see if that helps.

 

Thank you!

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