Fails to encode media

[John]

Hello,

ftrack fails to encode mov file using API.

I tried mov encoded with Apple ProRes 4444 and Apple ProRes 422 HQ but both failed. The status shows up "Failed" in Jobs slider.

The way I'm encoding it is:

asset_version.encode_media(media_path)

Also I tried encode a media on ftrack.server but didn't get any luck.

It works with pictures though.

Any clue? Thanks.

[Lorenzo Angeli]

Hi @John Su, sounds strange should work, but I'll double check.
out of curiosity what size were these files ?

Cheers.

L.

[John]

I tried movs with size of 232M, 64M.

I can provide log if I know where it is. Let me know if you need it.

[Lorenzo Angeli]

Hi @John Su, I'll check this asap.
Would you mind sending the logs to support@ftrack.com ? 
They might contain some sensible information.

Cheers.

L.

[John]

Sure. Could you tell me where the log is? Cheers.

[Lorenzo Angeli]

Hi @John Su, 
please have a look in here, by the end you'll find instructions on how to access the logs.
Cheers.
L.

[Lorenzo Angeli]

@John Su,
I've finished off testing now the remote encoding using as example a file (ProRes HQ 422 ) I downloaded from here

the encode has been done with the following code:

import ftrack_api
session = ftrack_api.Session()
version = session.query('AssetVersion').all()[-1] 
version.encode_media('c://path/to/PRORESHQ.mov')

The remote encoding task finishes successfully and I can play back the video in the component.

Hope it helps.
L.

[Tom Mikota]

So i've been using an ffmpeg script to create high quality h264 versions of everything before i upload and that works fine every time.   I tried a bunch of different things before that.  (let me know if you want the script)

I'm super interested in the "proper" Prores Workflow though. Soon i'll be creating those for editorial purpose, but i hadn't thought about actually uploading them.  I was planning to just make an h264 as well as a ProRes from existing CG frames.  

Would love to know workflows/strategies people are using. 

Right now i'm using "encode" simply becaqse it creates the thumbnail for me.  But i think i'll likely switch over to just uploading the thumb myself so i avoid all "in server" processing.   Is that an option?  I found the "encode" example on here and it worked so i used it.  But I'd love to just upload something in the correct format for it to play directly, and upload the thumbnail myself as to require 0 actual encoding on the server.  Would love to know the "correct" workflow for that.

[Lorenzo Angeli]

Hi @Tom Mikota I know well what you are doing as I've been doing this with Ffmpeg before  and I can confirm all works as it should.

My suggestion is to produce  two videos, one prores 4XX for local review purposes and one mp4 for web review.
To manually set the video you can use this : http://ftrack-python-api.rtd.ftrack.com/en/stable/example/web_review.html?highlight=upload
which won't re encode it .

 

Hope it helps.
L

[Tom Mikota]

Perfect this is exactly what i'm looking to do thanks @Lorenzo Angeli

[Lorenzo Angeli]

Great, let us know if you find any issue !
Cheers.

L.

[John]

On 7/15/2019 at 4:53 PM, Lorenzo Angeli said:

Hi @John Su, 
please have a look in here, by the end you'll find instructions on how to access the logs.
Cheers.
L.

Hi Lorenzo,

Sorry for the late reply.

The log mentioned in the link is ftrack-connect log and doen't appear to provide anything to do with encoding. (I closed ftrack-connect, deleted the log files, encode media using python and the log remains empty after failed.)

If there's any log carrying encoding information I assume it's located on the server side.

[John]

/******************* Start **********************/
Event Type: localencoder
Timestamp: 2019-08-08 17:01:40.008026
-------------- Event specific data ---------------
>>>>>>>>>> Create ftrackreview components
Encoding component u'f870ef4c-101e-4fab-bc01-ed7e6cd1482b' using local encoder.
ERROR:ftserver.lib.ftrackreview.componenthelper:Encoding job failed.
Traceback (most recent call last):
  File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/componenthelper.py", line 232, in create
  File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/encoder/ffmpeg.py", line 253, in updateComponents
  File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/encoder/ffmpeg.py", line 155, in encode
  File "/tmp/pip-install-ZcDoik/FTServer/ftserverb/ftrackreview/encoder/ffmpeg.py", line 77, in _runCmd
  File "/opt/ftrack/pythonb/python2.7/subprocess.py", line 710, in __init__
    errread, errwrite)
  File "/opt/ftrack/pythonb/python2.7/subprocess.py", line 1335, in _execute_child
    raise child_exception
OSError: [Errno 2] No such file or directory

Happen to find this link. Above is the log found in /tmp/ftrack_reg_worker_00.log.

The media path I used to be encoded is a windows local path, and the ftrack server is using linux, so the path cannot be accessed by the server directly(but can if there's upload process during version.encode_media()). Could it be the reason?

[Lorenzo Angeli]

Hi @John Su,
For what I can see it seems you don't have installed ffmpeg on the server, can you please double check ?

On this subject you can find more information on our documentation: https://help.ftrack.com/en/articles/1040538-installing-ffmpeg-and-ffprobe
Hope it helps!
L.

[John]

Thanks Lorenzo, that solved my problem.

 

[Lorenzo Angeli]

Glad to hear ! 
If there's anything else we can help out with , just let us know ! 
L.