3 posts in this topic

Heya everyone,

Wondering if anyone has seen this particular error come up when attempting to initialize a new ftrack_api.session()?

import ftrack_api

s = ftrack_api.Session()
>>> Exception in thread Thread-1:
Traceback (most recent call last):
  File "/usr/lib64/python2.7/threading.py", line 812, in __bootstrap_inner
  File "/usr/lib64/python2.7/threading.py", line 765, in run
    self.__target(*self.__args, **self.__kwargs)
  File "/tools/python2.7/3rd_party/ftrack_api/event/hub.py", line 203, in connect
EventHubConnectionError: Failed to connect to event server at https://<company_name>.ftrackapp.com with error: "[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:579)".


If anyone has any insight, i'd appreciate a nudge in the right direction.


Share this post

Link to post
Share on other sites


We have seen similar behaviour, where the version of Python was the culprit.
Could you please verify the version and if possible try a newer one.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now