[SSL: CERTIFICATE_VERIFY_FAILED]

[keyframe]

Heya everyone,

Wondering if anyone has seen this particular error come up when attempting to initialize a new ftrack_api.session()?

import ftrack_api

s = ftrack_api.Session()
>>> Exception in thread Thread-1:
Traceback (most recent call last):
  File "/usr/lib64/python2.7/threading.py", line 812, in __bootstrap_inner
    self.run()
  File "/usr/lib64/python2.7/threading.py", line 765, in run
    self.__target(*self.__args, **self.__kwargs)
  File "/tools/python2.7/3rd_party/ftrack_api/event/hub.py", line 203, in connect
    details=error_details
EventHubConnectionError: Failed to connect to event server at https://<company_name>.ftrackapp.com with error: "[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:579)".

 

If anyone has any insight, i'd appreciate a nudge in the right direction.

Gene
 

[instinct-vfx]

If this is an on-prem installation you need to trust your internal SSL certs (e.g. by using CA_BUNDLE environment variable). If this is hosted by ftrack you should contact support about it.

 

[JPrydz]

Hi,

We have seen similar behaviour, where the version of Python was the culprit.
Could you please verify the version and if possible try a newer one.

Regards,
Johan