Include Description text in client review invite email?
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6 posts in this topic

Is it possible to include the text in the description field in the invite email that gets sent to client?

One of the producers was concerned about being unable to keep a non-ftrack communication thread open with an external client along with the review session.

We're hoping that including text in the description would afford the external producer an email thread to reply to that contains our internal comments about the posting.

Is this possible?

G

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Heya Johan

Yeah, this is the field that Greg and I are speaking about (we work in the same place in case it wasn't obvious!).

Basically, the issue is that producers still maintain a communication chain over email regardless of whether feedback is entered into FTrack or not.  The challenge at the moment is that in order to present a coherent outward facing message to client with a list of caveats for a posting or a list of items that we have addressed requires a separate email thread.  We're hoping that being able to include that (or an additional field, if you want to keep the review landing page uncluttered) will allow for a single email thread for the entire posting.

Formatting this paragraph would also be quite key... or perhaps there is a different facility for this purpose which we aren't seeing?

Best,

G

Edited by keyframe

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Hi,

Yes, the field description should be part of the invite mail.
Unfortunately it's not there right now, but this has been fixed in the code.
So we should see this in future release.

Regards,
Johan

 

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