keyframe Posted February 25, 2019 Report Share Posted February 25, 2019 Is it possible to include the text in the description field in the invite email that gets sent to client? One of the producers was concerned about being unable to keep a non-ftrack communication thread open with an external client along with the review session. We're hoping that including text in the description would afford the external producer an email thread to reply to that contains our internal comments about the posting. Is this possible? G Link to comment Share on other sites More sharing options...
JPrydz Posted February 26, 2019 Report Share Posted February 26, 2019 Hi, Yes, the description should be in there. Should be fixed in feature release. Regards Johan Link to comment Share on other sites More sharing options...
Greg Benedetto Posted February 26, 2019 Report Share Posted February 26, 2019 Hey Johan - just to clarify the question - we're actually after including the 'comment' field in the email. Is that possible? Link to comment Share on other sites More sharing options...
JPrydz Posted February 28, 2019 Report Share Posted February 28, 2019 Hi, So, you mean like image below? In the invite mail? Regards Johan Link to comment Share on other sites More sharing options...
keyframe Posted March 1, 2019 Author Report Share Posted March 1, 2019 Heya Johan Yeah, this is the field that Greg and I are speaking about (we work in the same place in case it wasn't obvious!). Basically, the issue is that producers still maintain a communication chain over email regardless of whether feedback is entered into FTrack or not. The challenge at the moment is that in order to present a coherent outward facing message to client with a list of caveats for a posting or a list of items that we have addressed requires a separate email thread. We're hoping that being able to include that (or an additional field, if you want to keep the review landing page uncluttered) will allow for a single email thread for the entire posting. Formatting this paragraph would also be quite key... or perhaps there is a different facility for this purpose which we aren't seeing? Best, G Link to comment Share on other sites More sharing options...
JPrydz Posted March 5, 2019 Report Share Posted March 5, 2019 Hi, Yes, the field description should be part of the invite mail. Unfortunately it's not there right now, but this has been fixed in the code. So we should see this in future release. Regards, Johan Link to comment Share on other sites More sharing options...
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