Julia B Posted February 11, 2019 Report Share Posted February 11, 2019 Hello! We are unable to connect to our server on the Android ftrack go app. It is similar to other issues other users are experiencing on the play store, we input our sever name, and then the app turns white... and is never able to load. Are you guys looking into these issues? Will we get an app update soon? Thanks, Julia Link to comment Share on other sites More sharing options...
JPrydz Posted February 12, 2019 Report Share Posted February 12, 2019 Hi Julia, Welcome to the forum. I have contacted you through our support channel regarding this. /Johan Link to comment Share on other sites More sharing options...
Julia B Posted February 12, 2019 Author Report Share Posted February 12, 2019 A fix has been found! I had typed the URL without "https://" before our company's custom URL. With the complete URL entered it will navigate to the individual user login page, but without, You'll be taken to an unresponsive white page. Thanks for your response Johan! Link to comment Share on other sites More sharing options...
jasonmbergman Posted April 8, 2019 Report Share Posted April 8, 2019 Just tried to sign in with the https:// and I got an error message: Sign in failed! net::ERR_NAME_NOT_RESOLVED Link to comment Share on other sites More sharing options...
JPrydz Posted April 9, 2019 Report Share Posted April 9, 2019 Hi, That message sounds like a problem resolving the hostname of the ftrack instance. I will transfer this to the support channel and update you there. Regards, Johan Link to comment Share on other sites More sharing options...
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