laba Kumar Maharana Posted December 11, 2018 Report Posted December 11, 2018 Hi, I have upgraded my ftrack server to version "ftrack-4.1.2" I am getting an error popup " Unable to connect to the server, please contact your administrator" after upgrade. Please help me resolve this issue. Log. ------------------------------------------------------------ <p>Additionally an error occurred while sending the <weberror.reporter.EmailReporter object at 0x7f03bf33c190> report: <pre>Traceback (most recent call last): File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py", line 471, in send_report rep.report(exc_data) File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/reporter.py", line 53, in report server.login(self.smtp_username, self.smtp_password) File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 622, in login raise SMTPAuthenticationError(code, resp) SMTPAuthenticationError: (535, '5.7.0 Mailgun is not loving your login or password') </pre> </p>Tue Dec 11 08:34:14 2018 - uwsgi_response_writev_headers_and_body_do(): Broken pipe [core/writer.c line 306] during POST /direct/api?ftrack_os=windows&clientToken=4898ba72-fcf1-11e8-8468-000c29110a86 (172.16.11.43) IOError: write error [pid: 27572|app: 0|req: 10/82] 172.16.11.43 () {54 vars in 1038 bytes} [Tue Dec 11 08:33:08 2018] POST /direct/api?ftrack_os=windows&clientToken=4898ba72-fcf1-11e8-8468-000c29110a86 => generated 0 bytes in 65281 msecs (HTTP/1.1 500) 1 headers in 0 bytes (0 switches on core 9)
Guest Posted December 12, 2018 Report Posted December 12, 2018 Is there more to the error? Can you post some more of the log? What are you doing when the error pops up? Can you load the Diagnostics page in Server Settings?
laba Kumar Maharana Posted December 12, 2018 Author Report Posted December 12, 2018 Hi Steve, I would like to thank you for your response. The error pops up, while the ftrack is loading overview tab. Please find the Diagnostics page snapshot in the attachment. Ftrack log: [pid: 27521|app: 0|req: 150/1430] 172.16.11.43 () {44 vars in 786 bytes} [Wed Dec 12 06:17:30 2018] GET / => generated 12993 bytes in 139 msecs (HTTP/1.1 200) 6 headers in 182 bytes (1 switches on core 😎 [pid: 27531|app: 0|req: 144/1431] 172.16.11.43 () {54 vars in 968 bytes} [Wed Dec 12 06:17:32 2018] POST /batch/get => generated 7258 bytes in 383 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 9) [pid: 27531|app: 0|req: 146/1432] 172.16.8.110 () {46 vars in 660 bytes} [Wed Dec 12 06:17:32 2018] POST /api => generated 2 bytes in 104 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 4) ['about', 'file_types', 'general_settings', 'social_settings', 'diagnostics', 'workflow_schemas', 'task_boards', 'task_types', 'object_type', 'note_category', 'task_status', 'priority_type', 'asset_types', 'list_type', 'scope', 'workflow_settings', 'users_and_groups', 'manager_types', 'directory_service', 'google_apps', 'roles', 'access_keys', 'security_settings', 'scheduling_settings', 'reminder_settings', 'configure_storage_scenario', 'location', 'custom_attributes', 'attribute_group', 'views', 'dashboards', 'advanced_settings', 'review_settings', 'disk', 'legacy_connect_location_settings'] <class 'ftserver.lib.configure.settings_override.AccountSettings'> account_settings_override <class 'ftserver.lib.configure.settings_override.SocialSettings'> social_settings_override <class 'ftserver.lib.configure.settings_override.ReviewSettings'> review_settings_override [pid: 27531|app: 0|req: 146/1433] 172.16.11.43 () {54 vars in 970 bytes} [Wed Dec 12 06:17:32 2018] POST /batch/get => generated 350261 bytes in 555 msecs (HTTP/1.1 200) 6 headers in 183 bytes (3 switches on core 3) [pid: 27531|app: 0|req: 147/1434] 172.16.11.43 () {54 vars in 1045 bytes} [Wed Dec 12 06:18:05 2018] POST /direct/widget?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 486 bytes in 96 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 2) [pid: 27531|app: 0|req: 148/1435] 172.16.11.43 () {54 vars in 1041 bytes} [Wed Dec 12 06:18:06 2018] POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 5210 bytes in 166 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 1) [pid: 27531|app: 0|req: 149/1436] 172.16.8.110 () {48 vars in 720 bytes} [Wed Dec 12 06:20:03 2018] POST /api => generated 2 bytes in 65 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 7) [pid: 27561|app: 0|req: 141/1437] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:03 2018] POST /api => generated 104349 bytes in 236 msecs (HTTP/1.1 200) 4 headers in 126 bytes (1 switches on core 4) [pid: 27561|app: 0|req: 142/1438] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:04 2018] POST /api => generated 10260 bytes in 125 msecs (HTTP/1.1 200) 4 headers in 125 bytes (1 switches on core 5) [pid: 27561|app: 0|req: 143/1439] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:04 2018] POST /api => generated 1538 bytes in 49 msecs (HTTP/1.1 200) 4 headers in 124 bytes (1 switches on core 7) INFO:ftserver.lib.authentication:Could not find access key in database. [pid: 27561|app: 0|req: 144/1440] 172.16.11.43 () {44 vars in 1071 bytes} [Wed Dec 12 06:20:04 2018] GET /component/thumbnail?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&size=300&username=root&apiKey=csrf-3e8dd649433e46678bcc8311d523bd2a => generated 595 bytes in 30 msecs (HTTP/1.1 302) 5 headers in 340 bytes (1 switches on core 0) [pid: 27561|app: 0|req: 145/1441] 172.16.8.110 () {36 vars in 620 bytes} [Wed Dec 12 06:20:04 2018] GET /component/get?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&signature=CFtZweMVhA6p2E9tBQ8dy4E_xPOGbSidwREiXNeFJ44%3D => generated 1236 bytes in 16 msecs (HTTP/1.1 404) 6 headers in 188 bytes (1 switches on core 9) [pid: 27561|app: 0|req: 146/1442] 172.16.11.43 () {54 vars in 996 bytes} [Wed Dec 12 06:20:10 2018] POST /main/verifyModuleConfig => generated 241 bytes in 21 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 1) [pid: 27561|app: 0|req: 147/1443] 172.16.11.43 () {54 vars in 990 bytes} [Wed Dec 12 06:20:10 2018] POST /settings/saveSetting => generated 0 bytes in 26 msecs (HTTP/1.1 200) 6 headers in 178 bytes (1 switches on core 3) 08476c2c-ba50-11e8-8244-000c29d4d9aa show [pid: 27573|app: 0|req: 141/1444] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:10 2018] POST /track/getEntityTree?_dc=1544595326889 => generated 5278 bytes in 216 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 0) [pid: 27520|app: 0|req: 142/1445] 172.16.11.43 () {54 vars in 992 bytes} [Wed Dec 12 06:20:10 2018] POST /track/getGanttColumns => generated 210996 bytes in 305 msecs (HTTP/1.1 200) 6 headers in 183 bytes (2 switches on core 5) [pid: 27531|app: 0|req: 150/1446] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:20:11 2018] POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 262 bytes in 22 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 5) [pid: 27520|app: 0|req: 143/1447] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:11 2018] POST /track/getGanttTasks?_dc=1544595327518 => generated 521890 bytes in 404 msecs (HTTP/1.1 200) 6 headers in 183 bytes (5 switches on core 😎 [pid: 27520|app: 0|req: 144/1448] 172.16.11.43 () {54 vars in 1017 bytes} [Wed Dec 12 06:20:12 2018] POST /read/headerStats?_dc=1544595328241 => generated 401 bytes in 170 msecs (HTTP/1.1 200) 5 headers in 159 bytes (401 switches on core 3) [pid: 27561|app: 0|req: 148/1449] 172.16.11.43 () {46 vars in 817 bytes} [Wed Dec 12 06:20:15 2018] GET / => generated 12993 bytes in 145 msecs (HTTP/1.1 200) 6 headers in 182 bytes (1 switches on core 6) [pid: 27541|app: 0|req: 150/1450] 172.16.11.43 () {54 vars in 968 bytes} [Wed Dec 12 06:20:16 2018] POST /batch/get => generated 7258 bytes in 379 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 0) [pid: 27572|app: 0|req: 141/1451] 172.16.8.110 () {46 vars in 660 bytes} [Wed Dec 12 06:20:17 2018] POST /api => generated 2 bytes in 65 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 0) ['about', 'file_types', 'general_settings', 'social_settings', 'diagnostics', 'workflow_schemas', 'task_boards', 'task_types', 'object_type', 'note_category', 'task_status', 'priority_type', 'asset_types', 'list_type', 'scope', 'workflow_settings', 'users_and_groups', 'manager_types', 'directory_service', 'google_apps', 'roles', 'access_keys', 'security_settings', 'scheduling_settings', 'reminder_settings', 'configure_storage_scenario', 'location', 'custom_attributes', 'attribute_group', 'views', 'dashboards', 'advanced_settings', 'review_settings', 'disk', 'legacy_connect_location_settings'] <class 'ftserver.lib.configure.settings_override.AccountSettings'> account_settings_override <class 'ftserver.lib.configure.settings_override.SocialSettings'> social_settings_override <class 'ftserver.lib.configure.settings_override.ReviewSettings'> review_settings_override [pid: 27520|app: 0|req: 146/1452] 172.16.11.43 () {54 vars in 970 bytes} [Wed Dec 12 06:20:17 2018] POST /batch/get => generated 350261 bytes in 436 msecs (HTTP/1.1 200) 6 headers in 183 bytes (3 switches on core 2) Error - <type 'exceptions.TypeError'>: unsupported operand type(s) for +: 'NoneType' and 'str' URL: http://172.16.8.110/direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py', line 171 in __call__ app_iter = self.application(environ, sr_checker) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 73 in __call__ return self.app(environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 155 in __call__ return self.wrap_app(environ, session_start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/routes/middleware.py', line 130 in __call__ response = self.app(environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 125 in __call__ response = self.dispatch(controller, environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 324 in dispatch return controller(environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/api/controller.py', line 395 in __call__ File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 221 in __call__ response = self._dispatch_call() File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 172 in _dispatch_call response = self._inspect_call(func) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 107 in _inspect_call result = self._perform_call(func, args) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 60 in _perform_call return func(**args) File '<decorator-gen-63>', line 2 in api File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 184 in check_methods File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 533 in api File '<decorator-gen-67>', line 2 in _route File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 68 in wrapper File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 576 in _route File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 225 in dispatch File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 206 in doDispatch File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 227 in _process File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 166 in _processSingle File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 74 in query File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 48 in _extractData File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1178 in getLink File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1157 in getName File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/commands/versions/db_314_social_event_engine/user.py', line 124 in getName return self.firstname + ' ' + self.lastname TypeError: unsupported operand type(s) for +: 'NoneType' and 'str' CGI Variables ------------- CONTENT_LENGTH: '147' CONTENT_TYPE: 'application/json' DOCUMENT_ROOT: '/opt/ftrack/nginx/html' FTRACK_VERSION: '4.1.2.4728' HTTP_ACCEPT: '*/*' HTTP_ACCEPT_ENCODING: 'gzip, deflate' HTTP_ACCEPT_LANGUAGE: 'en-US,en;q=0.9' HTTP_CONNECTION: 'keep-alive' HTTP_CONTENT_LENGTH: '147' HTTP_CONTENT_TYPE: 'application/json' HTTP_COOKIE: 'ftserver=0b27c5aa8d5b5dfb4de6d5760900393df35f7c02739b7b22211248bb8aee04f66a39446d' HTTP_FTRACK_SCOPE: 'null' HTTP_HOST: '172.16.8.110' HTTP_ORIGIN: 'http://172.16.8.110' HTTP_REFERER: 'http://172.16.8.110/' HTTP_USER_AGENT: 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36' HTTP_X_REQUESTED_WITH: 'XMLHttpRequest' PATH_INFO: '/direct/api' QUERY_STRING: 'ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86' REMOTE_ADDR: '172.16.11.43' REMOTE_PORT: '11116' REQUEST_METHOD: 'POST' REQUEST_SCHEME: 'http' REQUEST_URI: '/direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86' SERVER_NAME: 'localhost' SERVER_PORT: '80' SERVER_PROTOCOL: 'HTTP/1.1' WSGI Variables -------------- application: <beaker.middleware.CacheMiddleware object at 0x7f03ea008850> beaker.cache: <beaker.cache.CacheManager object at 0x7f03ea0088d0> beaker.get_session: <bound method SessionMiddleware._get_session of <beaker.middleware.SessionMiddleware object at 0x7f03ea008810>> beaker.session: {'lang': None, '_creation_time': 1544150192.011407, 'user': 'root', 'csrf-token': 'csrf-3e8dd649433e46678bcc8311d523bd2a', '_accessed_time': 1544575652.601191, 'id': 'c44bfa17-5f19-4515-8436-8b3af27f2141', 'auth': u'e80eea10c68c157de3c0d18c4bb2a90855110a3a'} paste.parsed_querystring: ([('ftrack_os', 'windows'), ('clientToken', '81544ff0-fda7-11e8-a56f-000c29110a86')], 'ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86') paste.registry: <paste.registry.Registry object at 0x7f03bd11cb50> paste.throw_errors: True pylons.action_method: <bound method DirectController.api of <ftserver.controllers.direct.DirectController object at 0x7f03bce85590>> pylons.controller: <ftserver.controllers.direct.DirectController object at 0x7f03bce85590> pylons.environ_config: {'session': 'beaker.session', 'cache': 'beaker.cache'} pylons.pylons: <pylons.util.PylonsContext object at 0x7f03bd210450> pylons.routes_dict: {'action': u'api', 'controller': u'direct'} routes.route: <routes.route.Route object at 0x7f03ea784790> routes.url: <routes.util.URLGenerator object at 0x7f03bd23c150> uwsgi.core: 6 uwsgi.node: 'ftrackdev.thinkandlearn.local' uwsgi.version: '2.0.17.1' webob._parsed_query_vars: (MultiDict([('ftrack_os', 'windows'), ('clientToken', '81544ff0-fda7-11e8-a56f-000c29110a86')]), 'ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86') webob.adhoc_attrs: {'amqpEvent': [], 'pushToken': None, 'request_method_verified': True, 'ographEvent': [], 'ftrack_os': u'windows', 'language': 'en-us', 'websocketEvent': {'entities': [], 'parents': []}, 'db': 'mysql://ftrack_user:ftrack_pass@localhost:3306/ftrack', 'objectCache': {}, 'genericCache': {}, 'globalActions': [], 'permissionCacheKey': u'2018-12-07 10:08:29.118653', 'authorized': True, 'clientToken': u'81544ff0-fda7-11e8-a56f-000c29110a86', 'user': <User("f8d3938c-f934-11e8-be62-000c29110a86")>} wsgi process: 'Multi process AND threads (?)' wsgi.file_wrapper: <built-in function uwsgi_sendfile> wsgiorg.routing_args: (<routes.util.URLGenerator object at 0x7f03bd23c150>, {'action': u'api', 'controller': u'direct'}) ------------------------------------------------------------ <p>Additionally an error occurred while sending the <weberror.reporter.EmailReporter object at 0x7f03bd6d2fd0> report: <pre>Traceback (most recent call last): File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py", line 471, in send_report rep.report(exc_data) File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/reporter.py", line 47, in report server = smtplib.SMTP(self.smtp_server) File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 256, in __init__ (code, msg) = self.connect(host, port) File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 316, in connect self.sock = self._get_socket(host, port, self.timeout) File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 291, in _get_socket return socket.create_connection((host, port), timeout) File "/opt/ftrack/python279/lib/python2.7/socket.py", line 571, in create_connection raise err error: [Errno 110] Connection timed out </pre> </p>Wed Dec 12 06:20:41 2018 - uwsgi_response_writev_headers_and_body_do(): Broken pipe [core/writer.c line 306] during POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 (172.16.11.43) IOError: write error [pid: 27519|app: 0|req: 148/1453] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:17:32 2018] POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 0 bytes in 189166 msecs (HTTP/1.1 500) 1 headers in 0 bytes (0 switches on core 6) [pid: 27572|app: 0|req: 142/1454] 172.16.11.43 () {54 vars in 996 bytes} [Wed Dec 12 06:20:47 2018] POST /main/verifyModuleConfig => generated 241 bytes in 44 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 1) [pid: 27560|app: 0|req: 141/1455] 172.16.11.43 () {54 vars in 990 bytes} [Wed Dec 12 06:20:47 2018] POST /settings/saveSetting => generated 0 bytes in 37 msecs (HTTP/1.1 200) 6 headers in 178 bytes (1 switches on core 0) 08476c2c-ba50-11e8-8244-000c29d4d9aa show [pid: 27572|app: 0|req: 144/1456] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:47 2018] POST /track/getEntityTree?_dc=1544595363692 => generated 5278 bytes in 151 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 2) [pid: 27572|app: 0|req: 145/1457] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:20:47 2018] POST /direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 1705 bytes in 136 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 5) [pid: 27572|app: 0|req: 145/1458] 172.16.11.43 () {54 vars in 992 bytes} [Wed Dec 12 06:20:47 2018] POST /track/getGanttColumns => generated 210996 bytes in 415 msecs (HTTP/1.1 200) 6 headers in 183 bytes (2 switches on core 3) [pid: 27572|app: 0|req: 146/1459] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:20:48 2018] POST /direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 261 bytes in 22 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 6) [pid: 27520|app: 0|req: 147/1460] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:48 2018] POST /track/getGanttTasks?_dc=1544595364542 => generated 521890 bytes in 436 msecs (HTTP/1.1 200) 6 headers in 183 bytes (5 switches on core 9) [pid: 27560|app: 0|req: 142/1461] 172.16.11.43 () {54 vars in 1017 bytes} [Wed Dec 12 06:20:49 2018] POST /read/headerStats?_dc=1544595365323 => generated 401 bytes in 189 msecs (HTTP/1.1 200) 5 headers in 159 bytes (401 switches on core 4) [pid: 27561|app: 0|req: 149/1462] 172.16.8.110 () {48 vars in 720 bytes} [Wed Dec 12 06:20:58 2018] POST /api => generated 2 bytes in 62 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 😎 [pid: 27572|app: 0|req: 147/1463] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:58 2018] POST /api => generated 104349 bytes in 204 msecs (HTTP/1.1 200) 4 headers in 126 bytes (1 switches on core 4) [pid: 27560|app: 0|req: 143/1464] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:58 2018] POST /api => generated 10260 bytes in 170 msecs (HTTP/1.1 200) 4 headers in 125 bytes (1 switches on core 5) [pid: 27572|app: 0|req: 148/1465] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:59 2018] POST /api => generated 1538 bytes in 47 msecs (HTTP/1.1 200) 4 headers in 124 bytes (1 switches on core 😎 INFO:ftserver.lib.authentication:Could not find access key in database. [pid: 27572|app: 0|req: 149/1466] 172.16.11.43 () {44 vars in 1071 bytes} [Wed Dec 12 06:20:59 2018] GET /component/thumbnail?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&size=300&username=root&apiKey=csrf-3e8dd649433e46678bcc8311d523bd2a => generated 595 bytes in 26 msecs (HTTP/1.1 302) 5 headers in 340 bytes (1 switches on core 7) [pid: 27560|app: 0|req: 144/1467] 172.16.8.110 () {36 vars in 620 bytes} [Wed Dec 12 06:20:59 2018] GET /component/get?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&signature=CFtZweMVhA6p2E9tBQ8dy4E_xPOGbSidwREiXNeFJ44%3D => generated 1236 bytes in 17 msecs (HTTP/1.1 404) 6 headers in 188 bytes (1 switches on core 6) [pid: 27560|app: 0|req: 146/1468] 172.16.11.43 () {54 vars in 1045 bytes} [Wed Dec 12 06:21:00 2018] POST /direct/widget?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 486 bytes in 130 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 7) [pid: 27560|app: 0|req: 146/1469] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:21:01 2018] POST /direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 3506 bytes in 128 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 😎 [pid: 27560|app: 0|req: 147/1470] 172.16.11.43 () {46 vars in 817 bytes} [Wed Dec 12 06:21:04 2018] GET / => generated 12993 bytes in 147 msecs (HTTP/1.1 200) 6 headers in 182 bytes (1 switches on core 9) [pid: 27519|app: 0|req: 149/1471] 172.16.11.43 () {54 vars in 968 bytes} [Wed Dec 12 06:21:05 2018] POST /batch/get => generated 7258 bytes in 372 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 1) [pid: 27519|app: 0|req: 150/1472] 172.16.8.110 () {46 vars in 660 bytes} [Wed Dec 12 06:21:06 2018] POST /api => generated 2 bytes in 59 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 2) ['about', 'file_types', 'general_settings', 'social_settings', 'diagnostics', 'workflow_schemas', 'task_boards', 'task_types', 'object_type', 'note_category', 'task_status', 'priority_type', 'asset_types', 'list_type', 'scope', 'workflow_settings', 'users_and_groups', 'manager_types', 'directory_service', 'google_apps', 'roles', 'access_keys', 'security_settings', 'scheduling_settings', 'reminder_settings', 'configure_storage_scenario', 'location', 'custom_attributes', 'attribute_group', 'views', 'dashboards', 'advanced_settings', 'review_settings', 'disk', 'legacy_connect_location_settings'] <class 'ftserver.lib.configure.settings_override.AccountSettings'> account_settings_override <class 'ftserver.lib.configure.settings_override.SocialSettings'> social_settings_override <class 'ftserver.lib.configure.settings_override.ReviewSettings'> review_settings_override [pid: 27560|app: 0|req: 149/1473] 172.16.11.43 () {54 vars in 970 bytes} [Wed Dec 12 06:21:06 2018] POST /batch/get => generated 350261 bytes in 436 msecs (HTTP/1.1 200) 6 headers in 183 bytes (3 switches on core 1) Error - <type 'exceptions.TypeError'>: unsupported operand type(s) for +: 'NoneType' and 'str' URL: http://172.16.8.110/direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py', line 171 in __call__ app_iter = self.application(environ, sr_checker) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 73 in __call__ return self.app(environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 155 in __call__ return self.wrap_app(environ, session_start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/routes/middleware.py', line 130 in __call__ response = self.app(environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 125 in __call__ response = self.dispatch(controller, environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 324 in dispatch return controller(environ, start_response) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/api/controller.py', line 395 in __call__ File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 221 in __call__ response = self._dispatch_call() File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 172 in _dispatch_call response = self._inspect_call(func) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 107 in _inspect_call result = self._perform_call(func, args) File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 60 in _perform_call return func(**args) File '<decorator-gen-63>', line 2 in api File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 184 in check_methods File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 533 in api File '<decorator-gen-67>', line 2 in _route File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 68 in wrapper File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 576 in _route File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 225 in dispatch File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 206 in doDispatch File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 227 in _process File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 166 in _processSingle File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 74 in query File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 48 in _extractData File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1178 in getLink File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1157 in getName File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/commands/versions/db_314_social_event_engine/user.py', line 124 in getName return self.firstname + ' ' + self.lastname TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'
JPrydz Posted December 18, 2018 Report Posted December 18, 2018 Hi, Saw that this was sent in as a support ticket. Will continue there. /Johan
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