Unable to connect to the server
1 1

4 posts in this topic

Hi,

I have upgraded my ftrack server to version "ftrack-4.1.2" I am getting an error popup " Unable to connect to the server, please contact your administrator" after upgrade.

Please help me resolve this issue.

Log.


------------------------------------------------------------

            <p>Additionally an error occurred while sending the &lt;weberror.reporter.EmailReporter object at 0x7f03bf33c190&gt; report:

            <pre>Traceback (most recent call last):
  File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py", line 471, in send_report
    rep.report(exc_data)
  File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/reporter.py", line 53, in report
    server.login(self.smtp_username, self.smtp_password)
  File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 622, in login
    raise SMTPAuthenticationError(code, resp)
SMTPAuthenticationError: (535, '5.7.0 Mailgun is not loving your login or password')
</pre>
            </p>Tue Dec 11 08:34:14 2018 - uwsgi_response_writev_headers_and_body_do(): Broken pipe [core/writer.c line 306] during POST /direct/api?ftrack_os=windows&clientToken=4898ba72-fcf1-11e8-8468-000c29110a86 (172.16.11.43)
IOError: write error
[pid: 27572|app: 0|req: 10/82] 172.16.11.43 () {54 vars in 1038 bytes} [Tue Dec 11 08:33:08 2018] POST /direct/api?ftrack_os=windows&clientToken=4898ba72-fcf1-11e8-8468-000c29110a86 => generated 0 bytes in 65281 msecs (HTTP/1.1 500) 1 headers in 0 bytes (0 switches on core 9)
 

 

 

 

 

ftrack.jpg

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Hi Steve,

I would like to thank you for your response.

The error pops up, while the ftrack is loading overview tab. Please find the Diagnostics page snapshot in the attachment.

Ftrack log:

[pid: 27521|app: 0|req: 150/1430] 172.16.11.43 () {44 vars in 786 bytes} [Wed Dec 12 06:17:30 2018] GET / => generated 12993 bytes in 139 msecs (HTTP/1.1 200) 6 headers in 182 bytes (1 switches on core 😎
[pid: 27531|app: 0|req: 144/1431] 172.16.11.43 () {54 vars in 968 bytes} [Wed Dec 12 06:17:32 2018] POST /batch/get => generated 7258 bytes in 383 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 9)
[pid: 27531|app: 0|req: 146/1432] 172.16.8.110 () {46 vars in 660 bytes} [Wed Dec 12 06:17:32 2018] POST /api => generated 2 bytes in 104 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 4)
['about', 'file_types', 'general_settings', 'social_settings', 'diagnostics', 'workflow_schemas', 'task_boards', 'task_types', 'object_type', 'note_category', 'task_status', 'priority_type', 'asset_types', 'list_type', 'scope', 'workflow_settings', 'users_and_groups', 'manager_types', 'directory_service', 'google_apps', 'roles', 'access_keys', 'security_settings', 'scheduling_settings', 'reminder_settings', 'configure_storage_scenario', 'location', 'custom_attributes', 'attribute_group', 'views', 'dashboards', 'advanced_settings', 'review_settings', 'disk', 'legacy_connect_location_settings']
<class 'ftserver.lib.configure.settings_override.AccountSettings'> account_settings_override
<class 'ftserver.lib.configure.settings_override.SocialSettings'> social_settings_override
<class 'ftserver.lib.configure.settings_override.ReviewSettings'> review_settings_override
[pid: 27531|app: 0|req: 146/1433] 172.16.11.43 () {54 vars in 970 bytes} [Wed Dec 12 06:17:32 2018] POST /batch/get => generated 350261 bytes in 555 msecs (HTTP/1.1 200) 6 headers in 183 bytes (3 switches on core 3)
[pid: 27531|app: 0|req: 147/1434] 172.16.11.43 () {54 vars in 1045 bytes} [Wed Dec 12 06:18:05 2018] POST /direct/widget?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 486 bytes in 96 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 2)
[pid: 27531|app: 0|req: 148/1435] 172.16.11.43 () {54 vars in 1041 bytes} [Wed Dec 12 06:18:06 2018] POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 5210 bytes in 166 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 1)
[pid: 27531|app: 0|req: 149/1436] 172.16.8.110 () {48 vars in 720 bytes} [Wed Dec 12 06:20:03 2018] POST /api => generated 2 bytes in 65 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 7)
[pid: 27561|app: 0|req: 141/1437] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:03 2018] POST /api => generated 104349 bytes in 236 msecs (HTTP/1.1 200) 4 headers in 126 bytes (1 switches on core 4)
[pid: 27561|app: 0|req: 142/1438] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:04 2018] POST /api => generated 10260 bytes in 125 msecs (HTTP/1.1 200) 4 headers in 125 bytes (1 switches on core 5)
[pid: 27561|app: 0|req: 143/1439] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:04 2018] POST /api => generated 1538 bytes in 49 msecs (HTTP/1.1 200) 4 headers in 124 bytes (1 switches on core 7)
INFO:ftserver.lib.authentication:Could not find access key in database.
[pid: 27561|app: 0|req: 144/1440] 172.16.11.43 () {44 vars in 1071 bytes} [Wed Dec 12 06:20:04 2018] GET /component/thumbnail?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&size=300&username=root&apiKey=csrf-3e8dd649433e46678bcc8311d523bd2a => generated 595 bytes in 30 msecs (HTTP/1.1 302) 5 headers in 340 bytes (1 switches on core 0)
[pid: 27561|app: 0|req: 145/1441] 172.16.8.110 () {36 vars in 620 bytes} [Wed Dec 12 06:20:04 2018] GET /component/get?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&signature=CFtZweMVhA6p2E9tBQ8dy4E_xPOGbSidwREiXNeFJ44%3D => generated 1236 bytes in 16 msecs (HTTP/1.1 404) 6 headers in 188 bytes (1 switches on core 9)
[pid: 27561|app: 0|req: 146/1442] 172.16.11.43 () {54 vars in 996 bytes} [Wed Dec 12 06:20:10 2018] POST /main/verifyModuleConfig => generated 241 bytes in 21 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 1)
[pid: 27561|app: 0|req: 147/1443] 172.16.11.43 () {54 vars in 990 bytes} [Wed Dec 12 06:20:10 2018] POST /settings/saveSetting => generated 0 bytes in 26 msecs (HTTP/1.1 200) 6 headers in 178 bytes (1 switches on core 3)
08476c2c-ba50-11e8-8244-000c29d4d9aa show
[pid: 27573|app: 0|req: 141/1444] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:10 2018] POST /track/getEntityTree?_dc=1544595326889 => generated 5278 bytes in 216 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 0)
[pid: 27520|app: 0|req: 142/1445] 172.16.11.43 () {54 vars in 992 bytes} [Wed Dec 12 06:20:10 2018] POST /track/getGanttColumns => generated 210996 bytes in 305 msecs (HTTP/1.1 200) 6 headers in 183 bytes (2 switches on core 5)
[pid: 27531|app: 0|req: 150/1446] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:20:11 2018] POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 262 bytes in 22 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 5)
[pid: 27520|app: 0|req: 143/1447] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:11 2018] POST /track/getGanttTasks?_dc=1544595327518 => generated 521890 bytes in 404 msecs (HTTP/1.1 200) 6 headers in 183 bytes (5 switches on core 😎
[pid: 27520|app: 0|req: 144/1448] 172.16.11.43 () {54 vars in 1017 bytes} [Wed Dec 12 06:20:12 2018] POST /read/headerStats?_dc=1544595328241 => generated 401 bytes in 170 msecs (HTTP/1.1 200) 5 headers in 159 bytes (401 switches on core 3)
[pid: 27561|app: 0|req: 148/1449] 172.16.11.43 () {46 vars in 817 bytes} [Wed Dec 12 06:20:15 2018] GET / => generated 12993 bytes in 145 msecs (HTTP/1.1 200) 6 headers in 182 bytes (1 switches on core 6)
[pid: 27541|app: 0|req: 150/1450] 172.16.11.43 () {54 vars in 968 bytes} [Wed Dec 12 06:20:16 2018] POST /batch/get => generated 7258 bytes in 379 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 0)
[pid: 27572|app: 0|req: 141/1451] 172.16.8.110 () {46 vars in 660 bytes} [Wed Dec 12 06:20:17 2018] POST /api => generated 2 bytes in 65 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 0)
['about', 'file_types', 'general_settings', 'social_settings', 'diagnostics', 'workflow_schemas', 'task_boards', 'task_types', 'object_type', 'note_category', 'task_status', 'priority_type', 'asset_types', 'list_type', 'scope', 'workflow_settings', 'users_and_groups', 'manager_types', 'directory_service', 'google_apps', 'roles', 'access_keys', 'security_settings', 'scheduling_settings', 'reminder_settings', 'configure_storage_scenario', 'location', 'custom_attributes', 'attribute_group', 'views', 'dashboards', 'advanced_settings', 'review_settings', 'disk', 'legacy_connect_location_settings']
<class 'ftserver.lib.configure.settings_override.AccountSettings'> account_settings_override
<class 'ftserver.lib.configure.settings_override.SocialSettings'> social_settings_override
<class 'ftserver.lib.configure.settings_override.ReviewSettings'> review_settings_override
[pid: 27520|app: 0|req: 146/1452] 172.16.11.43 () {54 vars in 970 bytes} [Wed Dec 12 06:20:17 2018] POST /batch/get => generated 350261 bytes in 436 msecs (HTTP/1.1 200) 6 headers in 183 bytes (3 switches on core 2)
Error - <type 'exceptions.TypeError'>: unsupported operand type(s) for +: 'NoneType' and 'str'
URL: http://172.16.8.110/direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py', line 171 in __call__
  app_iter = self.application(environ, sr_checker)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 73 in __call__
  return self.app(environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 155 in __call__
  return self.wrap_app(environ, session_start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/routes/middleware.py', line 130 in __call__
  response = self.app(environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 125 in __call__
  response = self.dispatch(controller, environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 324 in dispatch
  return controller(environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/api/controller.py', line 395 in __call__
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 221 in __call__
  response = self._dispatch_call()
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 172 in _dispatch_call
  response = self._inspect_call(func)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 107 in _inspect_call
  result = self._perform_call(func, args)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 60 in _perform_call
  return func(**args)
File '<decorator-gen-63>', line 2 in api
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 184 in check_methods
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 533 in api
File '<decorator-gen-67>', line 2 in _route
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 68 in wrapper
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 576 in _route
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 225 in dispatch
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 206 in doDispatch
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 227 in _process
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 166 in _processSingle
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 74 in query
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 48 in _extractData
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1178 in getLink
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1157 in getName
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/commands/versions/db_314_social_event_engine/user.py', line 124 in getName
  return self.firstname + ' ' + self.lastname
TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'


CGI Variables
-------------
  CONTENT_LENGTH: '147'
  CONTENT_TYPE: 'application/json'
  DOCUMENT_ROOT: '/opt/ftrack/nginx/html'
  FTRACK_VERSION: '4.1.2.4728'
  HTTP_ACCEPT: '*/*'
  HTTP_ACCEPT_ENCODING: 'gzip, deflate'
  HTTP_ACCEPT_LANGUAGE: 'en-US,en;q=0.9'
  HTTP_CONNECTION: 'keep-alive'
  HTTP_CONTENT_LENGTH: '147'
  HTTP_CONTENT_TYPE: 'application/json'
  HTTP_COOKIE: 'ftserver=0b27c5aa8d5b5dfb4de6d5760900393df35f7c02739b7b22211248bb8aee04f66a39446d'
  HTTP_FTRACK_SCOPE: 'null'
  HTTP_HOST: '172.16.8.110'
  HTTP_ORIGIN: 'http://172.16.8.110'
  HTTP_REFERER: 'http://172.16.8.110/'
  HTTP_USER_AGENT: 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36'
  HTTP_X_REQUESTED_WITH: 'XMLHttpRequest'
  PATH_INFO: '/direct/api'
  QUERY_STRING: 'ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86'
  REMOTE_ADDR: '172.16.11.43'
  REMOTE_PORT: '11116'
  REQUEST_METHOD: 'POST'
  REQUEST_SCHEME: 'http'
  REQUEST_URI: '/direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86'
  SERVER_NAME: 'localhost'
  SERVER_PORT: '80'
  SERVER_PROTOCOL: 'HTTP/1.1'


WSGI Variables
--------------
  application: <beaker.middleware.CacheMiddleware object at 0x7f03ea008850>
  beaker.cache: <beaker.cache.CacheManager object at 0x7f03ea0088d0>
  beaker.get_session: <bound method SessionMiddleware._get_session of <beaker.middleware.SessionMiddleware object at 0x7f03ea008810>>
  beaker.session: {'lang': None, '_creation_time': 1544150192.011407, 'user': 'root', 'csrf-token': 'csrf-3e8dd649433e46678bcc8311d523bd2a', '_accessed_time': 1544575652.601191, 'id': 'c44bfa17-5f19-4515-8436-8b3af27f2141', 'auth': u'e80eea10c68c157de3c0d18c4bb2a90855110a3a'}
  paste.parsed_querystring: ([('ftrack_os', 'windows'), ('clientToken', '81544ff0-fda7-11e8-a56f-000c29110a86')], 'ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86')
  paste.registry: <paste.registry.Registry object at 0x7f03bd11cb50>
  paste.throw_errors: True
  pylons.action_method: <bound method DirectController.api of <ftserver.controllers.direct.DirectController object at 0x7f03bce85590>>
  pylons.controller: <ftserver.controllers.direct.DirectController object at 0x7f03bce85590>
  pylons.environ_config: {'session': 'beaker.session', 'cache': 'beaker.cache'}
  pylons.pylons: <pylons.util.PylonsContext object at 0x7f03bd210450>
  pylons.routes_dict: {'action': u'api', 'controller': u'direct'}
  routes.route: <routes.route.Route object at 0x7f03ea784790>
  routes.url: <routes.util.URLGenerator object at 0x7f03bd23c150>
  uwsgi.core: 6
  uwsgi.node: 'ftrackdev.thinkandlearn.local'
  uwsgi.version: '2.0.17.1'
  webob._parsed_query_vars: (MultiDict([('ftrack_os', 'windows'), ('clientToken', '81544ff0-fda7-11e8-a56f-000c29110a86')]), 'ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86')
  webob.adhoc_attrs: {'amqpEvent': [], 'pushToken': None, 'request_method_verified': True, 'ographEvent': [], 'ftrack_os': u'windows', 'language': 'en-us', 'websocketEvent': {'entities': [], 'parents': []}, 'db': 'mysql://ftrack_user:ftrack_pass@localhost:3306/ftrack', 'objectCache': {}, 'genericCache': {}, 'globalActions': [], 'permissionCacheKey': u'2018-12-07 10:08:29.118653', 'authorized': True, 'clientToken': u'81544ff0-fda7-11e8-a56f-000c29110a86', 'user': <User("f8d3938c-f934-11e8-be62-000c29110a86")>}
  wsgi process: 'Multi process AND threads (?)'
  wsgi.file_wrapper: <built-in function uwsgi_sendfile>
  wsgiorg.routing_args: (<routes.util.URLGenerator object at 0x7f03bd23c150>, {'action': u'api', 'controller': u'direct'})
------------------------------------------------------------

            <p>Additionally an error occurred while sending the &lt;weberror.reporter.EmailReporter object at 0x7f03bd6d2fd0&gt; report:

            <pre>Traceback (most recent call last):
  File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py", line 471, in send_report
    rep.report(exc_data)
  File "/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/reporter.py", line 47, in report
    server = smtplib.SMTP(self.smtp_server)
  File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 256, in __init__
    (code, msg) = self.connect(host, port)
  File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 316, in connect
    self.sock = self._get_socket(host, port, self.timeout)
  File "/opt/ftrack/python279/lib/python2.7/smtplib.py", line 291, in _get_socket
    return socket.create_connection((host, port), timeout)
  File "/opt/ftrack/python279/lib/python2.7/socket.py", line 571, in create_connection
    raise err
error: [Errno 110] Connection timed out
</pre>
            </p>Wed Dec 12 06:20:41 2018 - uwsgi_response_writev_headers_and_body_do(): Broken pipe [core/writer.c line 306] during POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 (172.16.11.43)
IOError: write error
[pid: 27519|app: 0|req: 148/1453] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:17:32 2018] POST /direct/api?ftrack_os=windows&clientToken=81544ff0-fda7-11e8-a56f-000c29110a86 => generated 0 bytes in 189166 msecs (HTTP/1.1 500) 1 headers in 0 bytes (0 switches on core 6)
[pid: 27572|app: 0|req: 142/1454] 172.16.11.43 () {54 vars in 996 bytes} [Wed Dec 12 06:20:47 2018] POST /main/verifyModuleConfig => generated 241 bytes in 44 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 1)
[pid: 27560|app: 0|req: 141/1455] 172.16.11.43 () {54 vars in 990 bytes} [Wed Dec 12 06:20:47 2018] POST /settings/saveSetting => generated 0 bytes in 37 msecs (HTTP/1.1 200) 6 headers in 178 bytes (1 switches on core 0)
08476c2c-ba50-11e8-8244-000c29d4d9aa show
[pid: 27572|app: 0|req: 144/1456] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:47 2018] POST /track/getEntityTree?_dc=1544595363692 => generated 5278 bytes in 151 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 2)
[pid: 27572|app: 0|req: 145/1457] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:20:47 2018] POST /direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 1705 bytes in 136 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 5)
[pid: 27572|app: 0|req: 145/1458] 172.16.11.43 () {54 vars in 992 bytes} [Wed Dec 12 06:20:47 2018] POST /track/getGanttColumns => generated 210996 bytes in 415 msecs (HTTP/1.1 200) 6 headers in 183 bytes (2 switches on core 3)
[pid: 27572|app: 0|req: 146/1459] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:20:48 2018] POST /direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 261 bytes in 22 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 6)
[pid: 27520|app: 0|req: 147/1460] 172.16.11.43 () {54 vars in 1023 bytes} [Wed Dec 12 06:20:48 2018] POST /track/getGanttTasks?_dc=1544595364542 => generated 521890 bytes in 436 msecs (HTTP/1.1 200) 6 headers in 183 bytes (5 switches on core 9)
[pid: 27560|app: 0|req: 142/1461] 172.16.11.43 () {54 vars in 1017 bytes} [Wed Dec 12 06:20:49 2018] POST /read/headerStats?_dc=1544595365323 => generated 401 bytes in 189 msecs (HTTP/1.1 200) 5 headers in 159 bytes (401 switches on core 4)
[pid: 27561|app: 0|req: 149/1462] 172.16.8.110 () {48 vars in 720 bytes} [Wed Dec 12 06:20:58 2018] POST /api => generated 2 bytes in 62 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 😎
[pid: 27572|app: 0|req: 147/1463] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:58 2018] POST /api => generated 104349 bytes in 204 msecs (HTTP/1.1 200) 4 headers in 126 bytes (1 switches on core 4)
[pid: 27560|app: 0|req: 143/1464] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:58 2018] POST /api => generated 10260 bytes in 170 msecs (HTTP/1.1 200) 4 headers in 125 bytes (1 switches on core 5)
[pid: 27572|app: 0|req: 148/1465] 172.16.11.43 () {56 vars in 1088 bytes} [Wed Dec 12 06:20:59 2018] POST /api => generated 1538 bytes in 47 msecs (HTTP/1.1 200) 4 headers in 124 bytes (1 switches on core 😎
INFO:ftserver.lib.authentication:Could not find access key in database.
[pid: 27572|app: 0|req: 149/1466] 172.16.11.43 () {44 vars in 1071 bytes} [Wed Dec 12 06:20:59 2018] GET /component/thumbnail?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&size=300&username=root&apiKey=csrf-3e8dd649433e46678bcc8311d523bd2a => generated 595 bytes in 26 msecs (HTTP/1.1 302) 5 headers in 340 bytes (1 switches on core 7)
[pid: 27560|app: 0|req: 144/1467] 172.16.8.110 () {36 vars in 620 bytes} [Wed Dec 12 06:20:59 2018] GET /component/get?id=e781bb80-bda3-11e8-8898-000c29d4d9aa&signature=CFtZweMVhA6p2E9tBQ8dy4E_xPOGbSidwREiXNeFJ44%3D => generated 1236 bytes in 17 msecs (HTTP/1.1 404) 6 headers in 188 bytes (1 switches on core 6)
[pid: 27560|app: 0|req: 146/1468] 172.16.11.43 () {54 vars in 1045 bytes} [Wed Dec 12 06:21:00 2018] POST /direct/widget?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 486 bytes in 130 msecs (HTTP/1.1 200) 6 headers in 180 bytes (1 switches on core 7)
[pid: 27560|app: 0|req: 146/1469] 172.16.11.43 () {54 vars in 1039 bytes} [Wed Dec 12 06:21:01 2018] POST /direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86 => generated 3506 bytes in 128 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 😎
[pid: 27560|app: 0|req: 147/1470] 172.16.11.43 () {46 vars in 817 bytes} [Wed Dec 12 06:21:04 2018] GET / => generated 12993 bytes in 147 msecs (HTTP/1.1 200) 6 headers in 182 bytes (1 switches on core 9)
[pid: 27519|app: 0|req: 149/1471] 172.16.11.43 () {54 vars in 968 bytes} [Wed Dec 12 06:21:05 2018] POST /batch/get => generated 7258 bytes in 372 msecs (HTTP/1.1 200) 6 headers in 181 bytes (1 switches on core 1)
[pid: 27519|app: 0|req: 150/1472] 172.16.8.110 () {46 vars in 660 bytes} [Wed Dec 12 06:21:06 2018] POST /api => generated 2 bytes in 59 msecs (HTTP/1.1 200) 4 headers in 121 bytes (1 switches on core 2)
['about', 'file_types', 'general_settings', 'social_settings', 'diagnostics', 'workflow_schemas', 'task_boards', 'task_types', 'object_type', 'note_category', 'task_status', 'priority_type', 'asset_types', 'list_type', 'scope', 'workflow_settings', 'users_and_groups', 'manager_types', 'directory_service', 'google_apps', 'roles', 'access_keys', 'security_settings', 'scheduling_settings', 'reminder_settings', 'configure_storage_scenario', 'location', 'custom_attributes', 'attribute_group', 'views', 'dashboards', 'advanced_settings', 'review_settings', 'disk', 'legacy_connect_location_settings']
<class 'ftserver.lib.configure.settings_override.AccountSettings'> account_settings_override
<class 'ftserver.lib.configure.settings_override.SocialSettings'> social_settings_override
<class 'ftserver.lib.configure.settings_override.ReviewSettings'> review_settings_override
[pid: 27560|app: 0|req: 149/1473] 172.16.11.43 () {54 vars in 970 bytes} [Wed Dec 12 06:21:06 2018] POST /batch/get => generated 350261 bytes in 436 msecs (HTTP/1.1 200) 6 headers in 183 bytes (3 switches on core 1)
Error - <type 'exceptions.TypeError'>: unsupported operand type(s) for +: 'NoneType' and 'str'
URL: http://172.16.8.110/direct/api?ftrack_os=windows&clientToken=e385c668-fda7-11e8-8e28-000c29110a86
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/weberror/errormiddleware.py', line 171 in __call__
  app_iter = self.application(environ, sr_checker)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 73 in __call__
  return self.app(environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/beaker/middleware.py', line 155 in __call__
  return self.wrap_app(environ, session_start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/routes/middleware.py', line 130 in __call__
  response = self.app(environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 125 in __call__
  response = self.dispatch(controller, environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/wsgiapp.py', line 324 in dispatch
  return controller(environ, start_response)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/api/controller.py', line 395 in __call__
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 221 in __call__
  response = self._dispatch_call()
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 172 in _dispatch_call
  response = self._inspect_call(func)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 107 in _inspect_call
  result = self._perform_call(func, args)
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/pylons/controllers/core.py', line 60 in _perform_call
  return func(**args)
File '<decorator-gen-63>', line 2 in api
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 184 in check_methods
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 533 in api
File '<decorator-gen-67>', line 2 in _route
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/decorators.py', line 68 in wrapper
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 576 in _route
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 225 in dispatch
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/controllers/direct.py', line 206 in doDispatch
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 227 in _process
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/base.py', line 166 in _processSingle
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 74 in query
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/direct/resource.py', line 48 in _extractData
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1178 in getLink
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/lib/ftrackhelper.py', line 1157 in getName
File '/opt/ftrack/environments/ftrack/lib/python2.7/site-packages/FTServer-4.1.2.4728-py2.6.egg/ftserver/commands/versions/db_314_social_event_engine/user.py', line 124 in getName
  return self.firstname + ' ' + self.lastname
TypeError: unsupported operand type(s) for +: 'NoneType' and 'str'


 

 

Diagnostics.PNG

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