lloydwood 0 Report post Posted July 13, 2018 Hello, Not quite sure what's happening here. I'm getting the error EventHubConnectionError: Failed to connect to event server at https://mystudio.ftrackapp.com. when I try to run an action plugin. The same code works fine from a windows machine on our network but not on this linux machine. The python environment it is running in is the same albeit on a linux box. I can ping the url in question and it connects fine so I don't think it's a firewall issue. Are there specific ports that need to be open or is there something else that would cause this error? Dan Share this post Link to post Share on other sites
vitek 0 Report post Posted July 13, 2018 same here... Share this post Link to post Share on other sites
Mattias Lagergren 145 Report post Posted July 16, 2018 Hi, thank you for reporting this. If the issue persists and you see this again please open a support case by emailing support [at] ftrack.com and we will investigate it! Share this post Link to post Share on other sites
lloydwood 0 Report post Posted July 17, 2018 All sorted now. My virtualenv had picked the Centos base version of python (2.7.5) instead of the my alternate version (2.7.14). Now I have told virtualenv to use 2.7.14 everything works as expected. Share this post Link to post Share on other sites
vitek 0 Report post Posted July 19, 2018 it connects without problems now ... no changes in the code or version of python - we're running python 2.7.11 code as following: session = ftrack_api.Session(auto_connect_event_hub=True) Might have been network shortage or something, but our IT guy diagnosed further and said there was no reply from the server, although FTrack in browser was working fine Cheers, Vit Share this post Link to post Share on other sites
vitek 0 Report post Posted July 19, 2018 Testing again now and it works fine in Nuke/NukeStudio 11.2v1, but stopped working in Nuke 10.5.... I'll investigate further and write a support ticket, when I have time.. Thanks Share this post Link to post Share on other sites
