lloydwood Posted July 13, 2018 Report Share Posted July 13, 2018 Hello, Not quite sure what's happening here. I'm getting the error EventHubConnectionError: Failed to connect to event server at https://mystudio.ftrackapp.com. when I try to run an action plugin. The same code works fine from a windows machine on our network but not on this linux machine. The python environment it is running in is the same albeit on a linux box. I can ping the url in question and it connects fine so I don't think it's a firewall issue. Are there specific ports that need to be open or is there something else that would cause this error? Dan Link to comment Share on other sites More sharing options...
vitek Posted July 13, 2018 Report Share Posted July 13, 2018 same here... Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted July 16, 2018 Report Share Posted July 16, 2018 Hi, thank you for reporting this. If the issue persists and you see this again please open a support case by emailing support [at] ftrack.com and we will investigate it! Link to comment Share on other sites More sharing options...
lloydwood Posted July 17, 2018 Author Report Share Posted July 17, 2018 All sorted now. My virtualenv had picked the Centos base version of python (2.7.5) instead of the my alternate version (2.7.14). Now I have told virtualenv to use 2.7.14 everything works as expected. Link to comment Share on other sites More sharing options...
vitek Posted July 19, 2018 Report Share Posted July 19, 2018 it connects without problems now ... no changes in the code or version of python - we're running python 2.7.11 code as following: session = ftrack_api.Session(auto_connect_event_hub=True) Might have been network shortage or something, but our IT guy diagnosed further and said there was no reply from the server, although FTrack in browser was working fine Cheers, Vit Link to comment Share on other sites More sharing options...
vitek Posted July 19, 2018 Report Share Posted July 19, 2018 Testing again now and it works fine in Nuke/NukeStudio 11.2v1, but stopped working in Nuke 10.5.... I'll investigate further and write a support ticket, when I have time.. Thanks Link to comment Share on other sites More sharing options...
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