not able to jump back to the first frame if frameIn not -1

[Remus Avram 54]

Hi,

If we upload web-playable clips to ftrack.server location with `frameIn` = 0, we are not able to jump back to the first frame when we review frame by frame in the web review. We are able to jump back to the second frame latest.
If we set `frameIn` in the metadata of a component of a version to -1 we are able to jump back to the first frame.

[Mattias Lagergren 145]

Thank you for reporting this, I will raise this as a bug with the team

[Mattias Lagergren 145]

Remus, is this for in the internal ftrack review or the client review? If in internal, is it when you put them in sequence? 

At the moment we are not able to reproduce this.

[Remus Avram 54]

Hi Mattias,

thanks for looking into this. We found the issue. It's from our side. Sorry for the confusion.

[Mattias Lagergren 145]

Cool, no worries and thank you for following up! 

[Jakub Trllo 0]

Hi @Remus Avram,

may I ask what was the issue and the solution? We have the same issue.

Thanks,

Jakub

[Remus Avram 54]

21 hours ago, Jakub Trllo said:

Hi @Remus Avram,

may I ask what was the issue and the solution? We have the same issue.

Thanks,

Jakub

Hi Jakub,

so the issue for us was that we set frameIn to 0, but frameOut the number of frames -1 (missed the calculations).

Let me know if this fixes the issue for you.

Cheers, Remus

[Jakub Trllo 0]

Hi,

Yes but it is strange for me because it is 1 frame more.

E.g. mov with 120 frames has `frameIn = 0` and `frameOut = 120` which makes 121 frames (with my logic).

But it works, Thanks.

Jakub