Notification system between FTrack users and Client Review users

[Alberto GZ]

As FTrack admin/project manager if I write a note or comment as a reply for Client Review feedback comment, that client shoud be receive a notification by email?

We have in admin/project manager>MyAccount>Notifications  and in System Settings>Notifications "Mail notification" added to Client review, but I think this option works in reverse direction. I mean, when client add a note o change the status, we will receive a notification by email, isn't?

How works the notification system between FTrack users and ClientReview users (mail users)?

[Mattias Lagergren]

The Client review user (invitee) will get an email when you reply to their Note

[Alberto GZ]

22 hours ago, Mattias Lagergren said:

The Client review user (invitee) will get an email when you reply to their Note

It seems client not receive any email notification.

As FTrack user I type a note from Transfer feedback and send it, but note is not added to Client Review session, so client (invitee) is not viewing notes from FTrack user.

Where I can to find to check this issue?

[Mattias Lagergren]

From the Transfer feedback window you just add notes visible to your artists. If you want to respond to the client you can Open the client review and respond from in there.  I hope this helps!

[Alberto GZ]

Yes this clarify to me the notification system in Client Reviews, but what is the sense Transfer Feedback notes for FTrack users in Client Review (invitee)?

[Mattias Lagergren]

22 hours ago, AlbertoGz said:

but what is the sense Transfer Feedback notes for FTrack users in Client Review (invitee)?

The reason for the transfer note functionality is giving you the ability to moderate, add / remove notes from the review session before your artist sees them.

We will add support for non-moderated review sessions where the transfer step can be skipped if you do not feel that this is necessary.

[Alberto GZ]

Thanks, I had a bit confusing cos the function to reply notes is in Client Review section.