Milan Kolar Posted March 25, 2014 Report Share Posted March 25, 2014 I'm having troubles getting hiero to work properly. Firstly whatever I do it can't recognize published ftrack Assets to built timeline from. I either get a message 'No matching Assets were found to build the track from.' if I select to match by shot, or error ' Unknown Entity ID: 'b510f0a6-b364-11e3-aa05-040112b6a801' (None)' if I match by clip. I can however see the versions and import them manually through 'Import Published clips'. Another thing is that I can't see anything in the hiero ftrackReview workspace. All the panels are empty (apart from viewer of course). The same goes for ftrack task panel and info panel. Only the info panel/selection sometime has a ftrack logo and says that nothing is selected. any ideas what am I doing wrong? cheers Link to comment Share on other sites More sharing options...
Lucas Correia Posted March 26, 2014 Report Share Posted March 26, 2014 Hi, We discussed these issues via support email yesterday, but I thought I should post here for reference. I'm not sure if you managed to solve the first issue, but let's continue this discussion via email support. Regarding ftrackreview in HIERO. There is an issue in HIERO for Windows where it is unable to use SSL/HTTPS in web views.This affects both ftrackreview and the Task and Info panels in HIERO.The Foundry is working on an solution for this issue. Regards Link to comment Share on other sites More sharing options...
moritz.strothmann Posted October 21, 2014 Report Share Posted October 21, 2014 Hey,any news on this? I tried the HieroPlayer with the ftrackreview plugins and I have the same problem.Only empty panels...cheers Link to comment Share on other sites More sharing options...
Milan Kolar Posted October 22, 2014 Author Report Share Posted October 22, 2014 We never got it to work on windows and ended up using ftrack in hiero purely for shot ingest nothing else. Link to comment Share on other sites More sharing options...
moritz.strothmann Posted October 22, 2014 Report Share Posted October 22, 2014 Thanks for the answer Milan, that's a pity though Link to comment Share on other sites More sharing options...
Mattias Seebergs Posted November 11, 2014 Report Share Posted November 11, 2014 Hi guys, I've talked to The Foundry regarding this and they told me they will be looking into this issue again soon. I'll update this thread as soon as there's any news. Cheers Mattias Link to comment Share on other sites More sharing options...
moritz.strothmann Posted December 4, 2014 Report Share Posted December 4, 2014 And hopefully continue to support RV Link to comment Share on other sites More sharing options...
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