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I am using the ftrack API to add a note to a shot, and I would like it to exactly emulate what happens when you get client feedback from a client review. I am able to create the note, add components (attachemnts) and set it to a "Client feedback" category, which gets me nearly there. However the "create_note()" function requires an "author" argument and I don't quite understand this. The author apparently needs to be an ftrack user, however I would like to tie this note to be from an arbitrary client who does not have a license (I am generating the note content separately from a sort of custom Review Session). I've queried an existing client feedback note to see how the author is set and where it stores that information, but it seems that the author is just the user that ran the "Transfer feedback" action on the client review, and I cannot find where it stores the client's identity at all. So basically my questions are two: first, how do you create a "Client feedback" note without using an existing ftrack user as the author. And second, where do you set the client's name on the note so that it shows up in the ftrack GUI with the client's name? Here are some code snippets: def add_note_to_task(task, author, note_string, category='Client feedback'): # get note category note_category = session.query('NoteCategory where name is "{}"'.format(category)).first() # create note note = task.create_note( note_string, author=author, # <---- so... what to do here? category=note_category ) def query_existing_note(): shot = session.query("Shot where name is '{}'".format("Name of shot that you know has client feedback")).one() asset_version = session.query("AssetVersion where asset.parent.id is '{}'".format(shot['id'])).first() notes = asset_version['notes'] print(dict(notes[0])) # ^^ nothing in here seems to indicate who the client "author" is... # this does however have an "author" key, which seems to just be the ftrack user # who merged this from the client review. # So how does ftrack know who the client is?

Hey there, we are trying to add managers programatically when a corresponding field was altered. We tried this: project = ftrack.getProject('dev_tutorial') user = ftrack.User('username') managerType = ftrack.ManagerType('Supervisor') # Add the user as a supervisor on the dev_tutorial project. manager = project.createManager(user, managerType) (taking a correct project, user and managerType) ..which is described here. But sadly this didn't work. what do we have to do to create these managers via the new api, since 'Manager' is not a known type? Generally: it helps a lot going through the migration notes and code-snippets to get hints on how to use the new api, but every now and then, we stumble on something, that can not be found. Is there a common way to find out usages? EDIT: Some addition information: This is the line that crashes: manager = project.createManager(userToUse, managerType) the resulting log gives us: 2018-01-09 10:20:00,404 - ftrack_api.event.hub.EventHub - ERROR - Error calling subscriber <Subscriber metadata={'id': '619a63bab1c443d09f4d982926e36196'} subscription="topic=ftrack.update"> for event <Event {'topic': u'ftrack.update', 'source': {u'applicationId': u'ftrack.client.web', u'user': {u'username': u'TEdelmann', u'id': u'75b59aae-e1bb-11e7-ad88-7ab7a47c9dda'}, u'id': u'b85b77aa-f51d-11e7-92c6-7ab7a47c9dda'}, 'target': u'', 'data': {u'entities': [{u'keys': [u'Briefing_Team_01_TandemProducer_EUsers'], u'objectTypeId': u'show', u'entityType': u'show', u'parents': [{u'entityId': u'108157f2-e3d9-11e7-9067-7ab7a47c9dda', u'entityType': u'show', u'parentId': None}], u'parentId': None, u'action': u'update', u'entityId': u'108157f2-e3d9-11e7-9067-7ab7a47c9dda', u'changes': {u'Briefing_Team_01_TandemProducer_EUsers': {u'new': u'Daniel Brylka', u'old': u'Daniel Schindler'}}}], u'pushToken': u'b91a65ca-f51d-11e7-b15d-7ab7a47c9dda', u'parents': [u'108157f2-e3d9-11e7-9067-7ab7a47c9dda'], u'user': {u'userid': u'75b59aae-e1bb-11e7-ad88-7ab7a47c9dda', u'name': u'Tim Edelmann'}, u'clientToken': u'b85b77aa-f51d-11e7-92c6-7ab7a47c9dda'}, 'in_reply_to_event': None, 'id': u'5e7358c282f448729f42a0d342bdd3d3', 'sent': None}>. Traceback (most recent call last): File "c:\python27\lib\site-packages\ftrack_python_api-1.3.3-py2.7.egg\ftrack_api\event\hub.py", line 693, in _handle response = subscriber.callback(event) File "C:\git\Actions\AttributeChangedHandler.py", line 58, in launch manager = project.createManager(userToUse, managerType) File "c:\dev\fcp\ftrack-connect-package\.eggs\ftrack_python_legacy_api-3.6.2-py2.7.egg\FTrackCore\api\client.py", line 232, in createManager response = xmlServer.action('create', data) File "c:\dev\fcp\ftrack-connect-package\.eggs\ftrack_python_legacy_api-3.6.2-py2.7.egg\FTrackCore\api\xmlserver.py", line 300, in action response = function(data) File "c:\Python27\lib\xmlrpclib.py", line 1243, in __call__ return self.__send(self.__name, args) File "c:\Python27\lib\xmlrpclib.py", line 1596, in __request allow_none=self.__allow_none) File "c:\Python27\lib\xmlrpclib.py", line 1094, in dumps data = m.dumps(params) File "c:\Python27\lib\xmlrpclib.py", line 638, in dumps dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 741, in dump_struct dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 762, in dump_instance self.dump_struct(value.__dict__, write) File "c:\Python27\lib\xmlrpclib.py", line 741, in dump_struct dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 762, in dump_instance self.dump_struct(value.__dict__, write) File "c:\Python27\lib\xmlrpclib.py", line 741, in dump_struct dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 762, in dump_instance self.dump_struct(value.__dict__, write) File "c:\Python27\lib\xmlrpclib.py", line 741, in dump_struct dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 762, in dump_instance self.dump_struct(value.__dict__, write) File "c:\Python27\lib\xmlrpclib.py", line 741, in dump_struct dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 719, in dump_array dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 660, in __dump f(self, value, write) File "c:\Python27\lib\xmlrpclib.py", line 762, in dump_instance self.dump_struct(value.__dict__, write) File "c:\Python27\lib\xmlrpclib.py", line 741, in dump_struct dump(v, write) File "c:\Python27\lib\xmlrpclib.py", line 652, in __dump raise TypeError, "cannot marshal %s objects" % type(value) TypeError: cannot marshal <type 'file'> objects Hope, someone has an idea!? Thanks in advance! Tim

I have written a custom action to upload a reference movie clip to a shot in ftrack. Once the action is launched, it creates a movie from images on disk and then uploads this movie as an attachment to the shot. After the action is launched, the movie creation and upload runs asynchronously. What's the best way to give feedback to the user regarding the asynchronous processes? I can output messages to the terminal, but an artist may not look at their terminal or even have it open. How can I do I give feedback in the ftrack web UI? Thanks, Natasha

Hello everybody, fellow ftrackers. I am having trouble doing the simplest thing on my ftrack server: accessing the session through ftrack_api. session = ftrack_api.Session( server_url='ftrack_server', api_key='1337-key', api_user='ftrack_username' ) All my keyword arguments are correct, however, I keep getting the same bullshit: No handlers could be found for logger "ftrack_api.session.Session" Traceback (most recent call last): File "D:/Work/Python/ftrack.py", line 11, in <module> api_user='ftrack_username' File "C:\Python27\lib\site-packages\ftrack_api\session.py", line 213, in __init__ self._server_information = self._fetch_server_information() File "C:\Python27\lib\site-packages\ftrack_api\session.py", line 1235, in _fetch_server_information result = self._call([{'action': 'query_server_information'}]) File "C:\Python27\lib\site-packages\ftrack_api\session.py", line 1519, in _call raise ftrack_api.exception.ServerError(error_message) ftrack_api.exception.ServerError: <exception str() failed> Someone please explain to me the ServerError issue. I am doing a trial version of Ftrack to keep myself up to speed on this app, but I am doing something wrong. Thanks guys!