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Hi, we are using adobe creative cloud and ftrack connect for our projects, and i want to open and publish files with photoshop in my project, however i cannot get adobe connect to work, especially i cannot get the extension to install properly. after adding the extension from the adobe creative cloud website, nothing changed. and after installing the adobe extension manager and adding the plugin manually i receive an error that the versions are not matching with my product. so currently i can see adobe actions in my ftrack connect window, can start my adobe app, but cannot publish or open files with photoshop. please have a look on the screenshot i add and give me a solution on how to properly connect my adobe suite to ftrack. PS. please feel free to move this topic to the right forum as needed. thanks.
Hello, We just started using ftrack and are testing it, so this is probably a noob question I just tried to install the extension for Photoshop. But when I click on Publish, it says Error: Unable to publish; Not connected to event server. Also when choosing an Action on the website I dont get Photoshop as an option. In the Photoshop extension debug info it says this: I also use Maya. Maya works. The thing is I got Maya installed on my C: drive , but all Adobe Programms are installed on my E: drive. I think ftrack connect doesnt find my Adobe programms, because they are not installed in the C drive? How do I tell ftrack connect to look for programms also installed on my E: drive? Or where do I change those settings from the debug info (user, entityId and entityType) ?