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Found 6 results

  1. Hi everyone, We use a cloud instance of our project and regularly our users experience some network error: proxy error, connection timeout etc Usually a retry is enough, but eventually it will stop a process and leave an asset unpublished or not entirely prepped. Have anyone experience issues like this ? Is there a common recipe to try/catch all errors that would be network related from ftrack_api ?
  2. Hi I am trying to register a component, and I am getting the following error: Failed to register components with location <Location("ftrack.server", 3a372bde-05bc-11e4-8908-20c9d081909b)> due to error: Server reported error: IntegrityError((IntegrityError) (1062, "Duplicate entry 'ee47fa1c-13d3-11e3-93e0-f23c91dfaa16-scene_01_025_Compositing-03' for key 'asset_Asset.typeid_key'") 'INSERT INTO asset (id, name, context_id, taskid, type_id) VALUES (%s, %s, %s, %s, %s)' (u'fac36b79-29c7-42e4-8933-afa820bf0754', 'scene_01_025_Compositing', '0311ec39-7af3-48e1-8509-c8b3b0916c86', None, 'ee47fa1c-13d3-11e3-93e0-f23c91dfaa16')) Transferred component data that may require cleanup: [(<dynamic ftrack FileComponent object 1850849152>, 'f6ecce05-3213-4f40-b1f1-e9b31b3b10c9')] The trouble is I'm not quite sure what exactly, the error is telling me. It seems that there is a duplication of data, where that is not allowed. The entry seems to be the combination of the component name and its potential ID, being added to the key asset_Asset.typeid_key, which confuses me, because I thought components were added to the AssetVersion and not the asset directly. Can somebody help explain what this error is telling me. thanks Phil
  3. I'm getting the above error when I try to manually install the photoshop extension. Installing from here: adobe website doesn't work either.
  4. Mike

    API Tutorial Errors

    A few errors/typos I've found while doing the tutorial and the fixes I made to get it working. I list the section, then the error, then the fix 1. Creating>Tasks Error: Change to: project.createTask('a task', taskType, taskStatus) shot.createTask('a shot task', taskType, taskStatus) 2. Using Lists Error: Change to: dailies.append(version)
  5. Small gripe atm, but is it possible to customize the 404 Error pages that show up? Anything that looks more like our studio than this, basically (Even if it's just an editor where I paste my html/css inside, that's better than nothing)
  6. below error messages in /tmp/ftrack_reg_worker_00.log file. Mails will not be sent. But Diagnostics mail test is no problem. /******************* Start **********************/Worker Id: 5d694758-ad97-11e4-9d13-0025901af7ceEvent Type: check_all_notificationsTimestamp: 2015-02-06 09:45:40.120845-------------- Event specific data ---------------Check all notificationshttp://localhost############### SENT MAIL EXCEPTION: 2015-02-06 09:45:40.154218Traceback (most recent call last): File "/opt/ftrack/python/lib/python2.6/site-packages/FTServer-", line 91, in callback File "/opt/ftrack/python/lib/python2.6/site-packages/FTServer-", line 11, in run File "/opt/ftrack/python/lib/python2.6/site-packages/FTServer-", line 273, in checkAll File "/opt/ftrack/python/lib/python2.6/site-packages/FTServer-", line 290, in triggerMail File "/opt/ftrack/python/lib/python2.6/", line 126, in urlopen return, data, timeout) File "/opt/ftrack/python/lib/python2.6/", line 391, in open response = self._open(req, data) File "/opt/ftrack/python/lib/python2.6/", line 409, in _open '_open', req) File "/opt/ftrack/python/lib/python2.6/", line 369, in _call_chain result = func(*args) File "/opt/ftrack/python/lib/python2.6/", line 1181, in http_open return self.do_open(httplib.HTTPConnection, req) File "/opt/ftrack/python/lib/python2.6/", line 1156, in do_open raise URLError(err)URLError: <urlopen error [Errno 111] Connection refused> ------------------ Timer ------------------------- 0:00:00.034344/******************* End ************************/ Thanks.