Andrew Lawrence

Hi @Diego Thanks for the update here and for your continued support of this feature. We, unfortunately, don't have an update on an ETA here. It is something still under consideration but isn't something that has risen to the top in terms of priority. I will make sure we add you and you your teams support to our internal request here. I do apologies that I'm not able to provide a more concise update here, but please don't hesitate to reach out down the line to see where we are with this. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @Fernando Thanks for writing in, we'll be happy to help out here. As you've correctly pointed out unfortunately those docs you've linked only apply to on-prem servers, there is currently no way for users on a cloud-hosted site to trigger a restore from a backup manually. That said, in the event of emergencies, our team does have the ability to investigate restoring certain data for you. Please note that our ability to do this wildly depends on a number of factors such as what was deleted, how long ago it was deleted, what has changed since then etc. So while we can't guarantee we can restore any data, in the instances you've described you can reach out to our team at support@ftrack.com and we'll be able to advise if such a restore would be possible. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @2-REC Thanks for writing in, we'll be happy to help out here. Currently, it isn't possible to disable the time logging. However, we've definitely heard from our community that this would be a very useful feature for those such as yourselves who want to manage the time logging programmatically. In your case specifically, would you say it's more important to disable it for individual users, or would you want to simply disable it for everybody? Cheers, Andrew

Hi Fernando, Thanks for writing in, we'll be happy to help out here. It isn't currently possible to add custom events to the activity streams within the ftrack studio UI. It currently displays a list of useful events, though we've definitely heard requests of folks wanting additional events to show up there. As you've pointed out, it is possible to get these events via the API, I'm attaching some guides below that explain how you can achieve this. 🖇️ https://help.ftrack.com/en/articles/1040479-events 🖇️ https://ftrack-python-api.readthedocs.io/en/stable/handling_events.html?highlight=subscribing to events#subscribing-to-events If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

HI @Walt Thanks for writing in, we'll be happy to help out here. If you navigate to System Settings > Advanced > Custom attributes and enable Manual sort. The order of this list dictates the order seen in the side panel. Once Manual sort is enabled, you can drag / reorder your custom attributes. Once arranged in the way you like you can save and the order should be reflected in the side panel. I've attached a screenshot below that demonstrates this. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @YuChen Thanks for writing in, we'll be happy to help out here. You've correctly pointed out that unfortunately exporting data to Excel will not include the thumbnail as an image, as we currently don't support image formats when exporting to Excel. That said, it should be possible to write something with the API to grab a thumbnail from an AssetVersion, and then you can process that accordingly, for example t = session.query('select thumbnail from AssetVersion').first() location = session.query('Location where name is ftrack.server').one() url = location.get_filesystem_path(t['thumbnail']) If you want scaled-down thumbnails, as shown in the web UI, you can use the following to get back a signed URL to the thumbnail. select thumbnail_url from AssetVersion Hope this helps, but if you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @MWoodin thanks for for writing in here and apologies for the issue you are seeing here. In order to dive in to this we'll need to get a bunch of specific info from you (including logs). As this contains info relating to your machine, would you mind dropping an email to support@ftrack.com with the following: * A copy of the ftrack connect logs * Does this happen just for your user or all users? * Does this happen for any task when switching context, or just specific tasks? If you could send that info over to us we'll get it looked at. Cheers, Andrew

Hi @Austin thanks for the update there. At this stage we'll need our support team to dig in here, and given we may need to request example media or recordings of the issue I've gone ahead and created a ticket for you with our team. Theres nothing you need to do in the meantime, but someone will reach out and you'll receive an email with next steps. Cheers, Andrew

Hi @Austin apologies for the delayed response here. For issues like these please feel free to contact support@ftrack.com as the team will be able to jump right in to assist you. In this instance: * Is this still consistently happening for any media that you try to upload? Or does it only affect certain media files? * If so, are all users experiencing the same issue? * Can you let us know what is the rough size + codec of the files that are experiencing the issue? If you can let us know how things have been this week we'll do our best to get you sorted. Cheers, Andrew

Hi there, Thanks for writing in, we'll be happy to help out here. While ftrack doesn't currently contain a dedicate interface for dailies review, there are a few places that can achieve similar results. After a review session is complete, the is the option to transfer feedback Transfer feedback. This lets you see all version in the review, and edit all notes that have been given. You can even add new notes via this interface. While this is intended to be used at the end of a review to tidy up and send out the notes, it can also be used as a quick 1-stop view to see all notes across the review. We are constantly working to improve the review experience and a dedicated dailies review window for note takers has been highly requested. I'll make sure we add your support to the internal request we're tracking for this. Hope that helps clarify, but if you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @Jarrett K Thanks so much for the update there. Task column colours are based off the colour that is assigned to the task type, it shouldn't make a different whether those tasks are used for Shots or Assets. For example, the below screenshot shows the colour assigned to my animation task type reflected in the task column. You mention the column headers themselves, is this what you'd like to apply some colour to (i.e the `Animation` header?). Column headers cannot currently be customised differently, however we assume that the columns being coloured themselves help to make them distinct. Hope that helps to clarify, but do let me know if I've misunderstood the request here and we'll be happy to scope something out. if you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi @Jarrett K, Thanks for writing in here and for the great suggestion. As you've correctly pointed out, the date filters currently only support pre-set floating dates such as `today`, `yesterday`, `tomorrow`, `next month` etc However, what we're missing here is the ability to customise those a bit, i.e `in the next x weeks` or `in the next x calendar days`. These would then update based on the current date. I'll go ahead and scope out a request with the team to improve this functionality. Apologies that we don't have a better workaround in the short term, but don't hesitate to reach out here for updates on this in the future. Cheers, Andrew

Hi @Byron Nash, Thanks for posting this here. I'd also definitely been keen to hear from our community how they have things configured, but I can certainly try to offer some advise from what we've seen other studios implement. One good way to think about this is that a status will be present on every single object, so therefore if there is a possibility that a certain step will not be present on certain objects it may be better to create it as a task, since that gives you the ability to add it only for certain objects. In general, statuses are used to indicate stages that will apply to every single object regardless, whereas tasks give you more flexibility in the steps you define for said object. Another point to think about is "does the step need to be assigned to someone, needs to be scheduled separately or needs to contain any additional metadata?". If any of those answers are "yes" it may be good to create those as a task, since you can't achieve this with statuses. However, if say for example QC is 100% always part of every shot's process, is always done by the same artist and doesn't need to be separately scheduled, then you could technically include it as a status, as it's just a step in the status chain and saves you having to create tasks every single time. Hope this helps give you some pointers, but definitely keen how others have this configured. Cheers, Andrew

Hi Byron, Thanks for the update there, we're in total agreement there that it needs to be easier to show if a version is part of a client review, not just the internal list. We've scoped out a request with our team internally for this. If you need any further help with this don't hesitate to give us a shout. Cheers, Andrew

Hi @Kama Moiha Thanks for writing in and apologies for the delayed follow-up here. The online review playback tools currently don't support the option trim handles, although it definately would be great to have when playing shots back in context. The team has been investigating a better way to view entire shots / cuts in context, of which the ability to exclude handles would likely fall under this. Unfortunately we don't have an ETA on that project at the moment. I will scope out this request with the team and get your supported added to it. Don't hesitate to reach out here again towards the end of the year and we can keep you posted with our progress. Cheers, Andrew

Hi @Jarrett K, Thanks for the update there and apologies for the delayed follow-up here. This isn't something that is planned currently in the short-term. As mentioned previously this attribute behaves a little differently because it's a computed based on 2 other attributes. Is it just this specific attribute you'd like to see available here, or would you say you'd want to see all task attributes available via the Task Column? Apologies we don't have a more concise update for you atm, however if you find this is becoming a priority with your studio don't hesitate to drop us a line on support@ftrack.com and we can discuss it further in relation to the rest of your studio's requests. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi Jarrett, Thanks for writing in, we'll be happy to help out here. Would you mind sharing a screenshot of your Asset Dept Task columns that are color coded. Theres a few places where this could show up so just want to ensure we're on the same page. You can also submit this to support@ftrack.com and we'll dig in for you Cheers, Andrew

Hi Jarrett, Thanks for writing in, we'll be happy to help out here. There's a bit of a backwards way of doing this, but by default the `default` cannot be saved from the views dropdown. There is a slightly hacky workaround to do this though, what you'll want to do is save your `default` view as a new view. Then go to `manage views` and select that new view. Finally, at the bottom you'll see the option to `set a project / global default`. Once you've done that, the default view will now be overwritten. So, as long as you include the `start date` in a new view, and then overwrite the default view with it, it should show up for you. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Happy Monday everyone! 👋 Andrew from ftrack support here, I wanted to let folks know of some upcoming maintenance we’re doing on November 14th to our media URLs. You can read the full details here 🛠️ 🚨This maintenance will only affect. cloud-hosted sites who are connecting to ftrack behind a firewall / proxy server or doing any kind of studio side IP allow-listing After this change, URLs that are served when accessing media (download, playback etc) will be different. Therefore if your studio meets the above criteria, you will need to update your allowed ranges to account for these new URLs 🔗 (info on what to update is described here) We’re looking for studios who meet this criteria that we could test this with before the general maintenance. If you would like to enable the change early, please reach out to our team here and we can get this switched on for you 👍 If you have any questions don't hesitate to contact us.

Hi @Amy Baldwin Thanks so much for elaborating on this, it's great to see your use case and that makes total sense. It seems like a solution then within markdown of the note body could work here since you want to keep that within the note itself. That said, if we do this within markdown there would be no permission checks / histroy, so a more official checklist implementation (a la Clickup / Notion) would be better. I've scoped out this request internally with our team, and thanks so much for helping to contribute to that. While I can't give an exact ETA at this time don't hesitate to reach out to our team if you'd like to discuss this in more detail for your specific needs. Cheers, Andrew

Hi @Mathias Aerts Apologies for the delayed response here. This currently hasn't been pushed out just yet, however we've had a reported workaround that appear to have helped some customers in the short term. 1 - Uninstall and delete all Connect files from my computer. 2- Changed monitor resolution to 100% scaling instead of 150%. The reason to do this is because it's been reported essential parts of the UI are being hidden due to monitors resolution scaling 3 - Install ftrack Connect again. 4 - Re-sign in to Connect 5 - Configure your storage scenario (this is the part that may have been previously obscured by resolution scaling) 6- Instal any plugins and restart Connect Please let us know if that helps you in the short term. Cheers, Andrew

Hi Steve, Thanks of bearing with us here, with the team all back from Siggraph now can confirm there isn't anything you're missing there, but that we actually don't support that feature just yet. The cineSync team have recently been looking into ways of doing this (ideally we'd be looking at a hotkey that would force reload the current source, and then rebuild the cache). Apologies we don't have a better solution for this in the short term, but we've got this scoped out on our side, so don't hesitate to reach out if you need an update. Cheers, Andrew

Hi @Amy Baldwin Our sincere apologies for the delayed response here. We have discussed checklists various times previously and it is definitely something that we want to do, we just need to figure out how they should be tracked and how they work together with completable notes and regular tasks. One solution we've been discussing here could be to support checklists within markdown. We're working on updating our markdown implementation across various places in the app but current checklists via markdown isn't something that works today. This isn't an ideal solution for us, since checklists within markdown is just a string and isn't tracked in any official capacity, though we understand for quick sub-tasks within a note this may be okay. We'd love to learn a bit more about your specific use-case and if the above solution may be suitable, or if you'd require something more robust (a-la official sub tasks). We'd also like to understand the impact this has on your production (i.e is this stopping certain teams from successfully tracking the things they want to) Please let us know and we'll make sure we get your specific use-case and support added to our internal request internally. Cheers, Andrew

Hi @tdugard, thanks for writing in and apologies for the delayed response here. You are correct, in that currently the only way to do this today would be to use the following syntax for a filter query assignments any (resource_id = "{CURRENT_USER_ID}") I'll be sure to fresh out a feature request with our team though since it would be great to have some sort of "logged in user" token that you could use in the regular filter builder. If you have any further questions don't hesitate to give us a shout. Cheers, Andrew

Hi Steve, thanks for the request and apologies for the delayed reply here. A few of the cineSync folks are out at Siggraph this week but we'll try and get you an update here as soon as possible, whether theres a workaround for this or what our future plans for implementing something like this are. Thanks for bearing with us in the meantime.