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marc mantei

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Posts posted by marc mantei

  1. On 6/29/2020 at 9:27 AM, Dan Tennant-Ralphs said:

    Hallo Marc,

    We are sorry you are having issues. Please could you send us the log files to our Support team via your existing Support ticket? 

    The log files can be found in a separate directory from the ftrack Connect installation. You can open the directory from the About dialog by selecting About in the context menu that will be displayed when you click the ftrack icon in the menu bar/taskbar, and then clicking Open log directory.

    Cheers,

    Dan

     

    Hi Dan,

    here is the connect-log file.

    regards,

    Marc

     

    ftrack_connect.log.zip

  2. Dear Support,

    after having problems with the adobe creative webapp installalation,
    i followed adobes instructions to manually install the extension;
    frist i tried uninstalling the extension via the webapp; waiting, again request a client sync in the webapp,
    uninstalling adobe's extension manager as well, rebooting,
    downloaded the Anastasiy's Extension Manager and tried to install manually your "ftrack_connect_adobe_1.0.1.zxp"
    but it did not work unfortunalety;
    the extension seems not to be uninstalled yet.
    the zxp-installer mentioned by you did not solve the problem either, i can't select the zxp file or drop into the window.

    hope to read from you soon,
    how you are integrating adobe photoshop.

    regards,

    M.

  3. Hi,

    we are using adobe creative cloud and ftrack connect for our projects,

    and i want to open and publish files with photoshop in my project, however i cannot get adobe connect to work, especially i cannot get the extension to install properly.

    after adding the extension from the adobe creative cloud website, nothing changed.

    and after installing the adobe extension manager and adding the plugin manually i receive an error that the versions are not matching with my product.

    so currently i can see adobe actions in my ftrack connect window, can start my adobe app, but cannot publish or open files with photoshop.

    please have a look on the screenshot i add and give me a solution on
    how to properly connect my adobe suite to ftrack.

    PS. please feel free to move this topic to the right forum as needed. thanks.

     01.thumb.jpg.d013f115ec141beae893fc0ec3cc1181.jpg

    02.jpg

  4. 22 hours ago, Lorenzo Angeli said:

     

    
    'launchArguments': ['c:\\Users\\aaron\\Desktop\\lookdev_addon.blend'], 

    but then does not get populated when running the application

    
    2020-06-20 11:55:34,786 - ftrack_connect.application.ApplicationLauncher - DEBUG - Launching ['C:\\Program Files\\Blender Foundation\\Blender 2.82\\blender.exe']

    as by https://bitbucket.org/ftrack/ftrack-connect/src/57ece813d21bff72621c1a6a58feb958cd0557cd/source/ftrack_connect/application.py#lines-364

    your Launching command should contain your extra arguments.

    in order to further debug you can overwrite 
    _getApplicationLaunchCommand to print the command before being returned to the actual popen function.

    Hope it helps.
    L.

     

    Hi Lorenzo,

    i am currently looking for the same solution and my launchArgument gets not populated when running my application too.

    can you please give more details on how to overwrite the "_getApplicationLaunchCommand" ?
    this function is not included in my hook, and adding this function from your mentioned site will miss some inputs i cannot work out to handle.

    this is my first time using ftrack.
    thanks in advance.
    M.

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