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Hi @Bruce you can find the connect logs in the following locations :  Windows: C:\Documents and Settings\<User>\Application Data\Local Settings\ftrack\ftrack-connect\log macOS: ~/Library/Application Support/ftrack/ftrack-connect/log Linux: ~/.local/share/ftrack-connect/log you can find more information about connect on our help if you need.  Cheers. L.

What would the location of the log file be, for Mac and Windows?  

@Bruce could you please open a ticket with our support and provide the connect's log files so we can have a closer look ?  Thanks. L.

Just got this error testing it on a windows machine. File "C:\hostedtoolcache\windows\Python\3.7.9\x64\Lib\site-packages\cx_Freeze\initscripts\__startup__.py", line 113, in run File "C:\hostedtoolcache\windows\Python\3.7.9\x64\Lib\site-packages\cx_Freeze\initscripts\Console.py", line 15, in run File "source\ftrack_connect_installer\__main__.py", line 158, in <module> File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\__main__.py", line 183, in main File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\__main__.py", line 136, in main_connect File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 209, in __init__ File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 438, in login File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 635, in loginWithCredentials File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 648, in _location_configuration_finished File "C:\hostedtoolcache\windows\Python\3.7.9\x64\lib\site-packages\ftrack_connect\ui\application.py", line 496, in _setup_session