Remus Avram Posted March 23, 2017 Report Share Posted March 23, 2017 Hi Ftrack Team, I try to lunch ftrack-connect for a specific user and I get this error message: bash-4.1$ .../ftrack-connect 2017-03-15 16:11:34,073 - root - ERROR - Logging an uncaught exception Traceback (most recent call last): File ".../python-packages/ftrack-connect/0.1.33/centos-6_x86-64/lib/python2.7/site-packages/ftrack_connect-0.1.33-py2.7.egg/ftrack_connect/__main__.py", line 98, in <module> main(sys.argv[1:]) File ".../python-packages/ftrack-connect/0.1.33/centos-6_x86-64/lib/python2.7/site-packages/ftrack_connect-0.1.33-py2.7.egg/ftrack_connect/__main__.py", line 85, in main theme=namespace.theme File ".../python-packages/ftrack-connect/0.1.33/centos-6_x86-64/lib/python2.7/site-packages/ftrack_connect-0.1.33-py2.7.egg/ftrack_connect/ui/application.py", line 108, in __init__ 'No system tray located.' ConnectError: No system tray located. Do you have any idea what it could be? Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted March 24, 2017 Report Share Posted March 24, 2017 This is raised if "QSystemTrayIcon.isSystemTrayAvailable()" returns false. Can you see any reason why that happens on that specific machine? Link to comment Share on other sites More sharing options...
Remus Avram Posted March 24, 2017 Author Report Share Posted March 24, 2017 2 hours ago, Mattias Lagergren said: This is raised if "QSystemTrayIcon.isSystemTrayAvailable()" returns false. Can you see any reason why that happens on that specific machine? I tried with a different user and it works. It seems something related to the user. Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted March 27, 2017 Report Share Posted March 27, 2017 On 24/03/2017 at 11:57 AM, Remus Avram said: I tried with a different user and it works. It seems something related to the user. When you say user, do you mean as in ftrack user / computer user account / machine? Link to comment Share on other sites More sharing options...
Remus Avram Posted March 27, 2017 Author Report Share Posted March 27, 2017 Sorry for not being specific. It works when I login on the same machine with a different LDAP user and run Ftrack-Connect. I will investigate more today why this "QSystemTrayIcon.isSystemTrayAvailable()" returns false and get back to you. Link to comment Share on other sites More sharing options...
Remus Avram Posted June 29, 2017 Author Report Share Posted June 29, 2017 Unfortunately, we didn't find any reason way "QSystemTrayIcon.isSystemTrayAvailable()" returns false. OS: CentOS 6.8; gnome v 2.28.2 Link to comment Share on other sites More sharing options...
Eric Hermelin Posted June 29, 2017 Report Share Posted June 29, 2017 Hi Remus, I would imagine that the user has removed parts of his gnome panels, in particular the applet for tray icons. You could probably add it back manually by right clicking the panel and selecting "Add to panel" and then making sure the panel configuration matches one of your working users , I can sadly not replicate it here as I do not have access to a system with gnome 2. As an alternative you could reset the users gnome panel configuration completely , I believe that can be done by deleting ~/.gconf/apps/panel and all its sub files and folders and then logging in and out, that should force gnome to regenerate the default configuration. cheers Eric Link to comment Share on other sites More sharing options...
Remus Avram Posted July 4, 2017 Author Report Share Posted July 4, 2017 Thanks Eric for the hint. We changed back to default the gnome config and it is working now. Link to comment Share on other sites More sharing options...
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