Bisnis3d Posted March 17, 2017 Report Share Posted March 17, 2017 Hi Ftrackers! I try to install FTrack Connect with 3DS Max integration and Connect runs ok, but I can't use the 3DS Max integration, because I don't see the action in to my Actions. I install vc-redis_x64 (Windows 7 Enterprise), and copy *.ms files to scripts/startup and move all dll's files to plugins folder (not stdplugins), but I receive this warning: Maxscript auto-load script error C:\Program Files\Autodesk\3ds Max 2016\scripts\Startup\initftrac.ms Runtime error: File not found This file (initftrac.ms) is inside the scripts/startup folder. Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 17, 2017 Author Report Share Posted March 17, 2017 I solve this issue, moving *.py and *.pyc to:C:\Program Files\Autodesk\3ds Max 2016\scripts\Python But now I have this warning: Runtime error: Line 7 <module>() <Type 'exceptions.ImportError'> No Module named ftrack Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted March 20, 2017 Report Share Posted March 20, 2017 Just to confirm, are you launching 3DS Max from Connect? Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 21, 2017 Author Report Share Posted March 21, 2017 Hi Mattias, I can't launch 3DS Max from Connect, because I don't have any connection. I only have PS in Connect. Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted March 21, 2017 Report Share Posted March 21, 2017 If you click on Browse and select a Task to launch on, does it work then? Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 21, 2017 Author Report Share Posted March 21, 2017 Yes, 3DS Max open from Connect Now, but the error continues... Link to comment Share on other sites More sharing options...
lorenzo.angeli Posted March 22, 2017 Report Share Posted March 22, 2017 Hi @Bisnis3d have you been trying installing the Visual C++ 2015 Redistributables ? https://www.microsoft.com/en-us/download/details.aspx?id=48145 You can find a list of all the requirements for the 3dsmax integration here :https://bitbucket.org/ftrack/ftrack-connect-3dsmax/src/87f32108b3338533a9a3f5c85e44db000450406f/doc/installing/installing.rst?at=master&fileviewer=file-view-default If you can gather some other informations please feel free to post them here. Cheers. L. Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 22, 2017 Author Report Share Posted March 22, 2017 17 minutes ago, lorenzo.angeli said: Hi @Bisnis3d have you been trying installing the Visual C++ 2015 Redistributables ? https://www.microsoft.com/en-us/download/details.aspx?id=48145 You can find a list of all the requirements for the 3dsmax integration here :https://bitbucket.org/ftrack/ftrack-connect-3dsmax/src/87f32108b3338533a9a3f5c85e44db000450406f/doc/installing/installing.rst?at=master&fileviewer=file-view-default If you can gather some other informations please feel free to post them here. Cheers. L. Hi Lorenzo, Yes, I installed VC ++ Redist before installing ftrack.connect, and all requirements are ok in my PC. Can it be a file permissions issue? The user account of windows 7 is not an administrator, it is a basic user. Thanks! Link to comment Share on other sites More sharing options...
lorenzo.angeli Posted March 22, 2017 Report Share Posted March 22, 2017 Hi, some basic questions , is the VC++ been installed as administrator, was it the 2015 version , have you been rebooting after the installation ? Cheers. L. Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 22, 2017 Author Report Share Posted March 22, 2017 4 minutes ago, lorenzo.angeli said: Hi, some basic questions , is the VC++ been installed as administrator, was it the 2015 version , have you been rebooting after the installation ? Cheers. L. Yes, VC++ was installed by the System Admin. Yes 2015 - vc_redist.x64 - Windows 7 Enterprise Yes, I was reboot after installing. Link to comment Share on other sites More sharing options...
lorenzo.angeli Posted March 22, 2017 Report Share Posted March 22, 2017 mhhh, have you been trying running connect as administrator , by any chance ? just to see if does releate to permissions as you were suggesting. Cheers. L. Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 22, 2017 Author Report Share Posted March 22, 2017 4 minutes ago, lorenzo.angeli said: mhhh, have you been trying running connect as administrator , by any chance ? just to see if does releate to permissions as you were suggesting. Cheers. L. I try to run 3ds max and connect from administrator account today and reply here. Thanks Link to comment Share on other sites More sharing options...
lorenzo.angeli Posted March 22, 2017 Report Share Posted March 22, 2017 thanks. L. Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 22, 2017 Author Report Share Posted March 22, 2017 5 hours ago, lorenzo.angeli said: mhhh, have you been trying running connect as administrator , by any chance ? just to see if does releate to permissions as you were suggesting. Cheers. L. Running from admin account have the same error, launching from Connect and launching from 3ds Max Icon too. It isn't a permission problem... Link to comment Share on other sites More sharing options...
lorenzo.angeli Posted March 23, 2017 Report Share Posted March 23, 2017 Hi @Bisnis3d, sorry for the delay on getting back to you. We updated our version of 3dsmax to match yours and we found similar issues, but we sorted them out. The root cause we found for this error, is that something is modifying the PATH (which works for libraries as well as exe) variable in the system, prepending some library path to it. This does clash with the ones which are bundled with ftrack-connect-3dsmax and makes raise the error you found. So, long story short, what's the solution ? Have a look at other plugins or software you might have been installing and/or check your environment variables if are modified to change the PATH one to something custom. The best option, of course, would be to test on a fresh machine. ps.just to be sure , also update (just for security) the VC ++ Redist version to the latest. https://www.microsoft.com/en-us/download/details.aspx?id=53840 Let us know ! L. Link to comment Share on other sites More sharing options...
Bisnis3d Posted March 24, 2017 Author Report Share Posted March 24, 2017 Hi Lorenzo, but I can't try to change any for now, because the work charge this week and next week are very large... I a few days I try to solve the problem with the administrator and your information. Stay in contact. Link to comment Share on other sites More sharing options...
Mattias Lagergren Posted April 5, 2017 Report Share Posted April 5, 2017 On 24/03/2017 at 3:39 PM, Bisnis3d said: Hi Lorenzo, but I can't try to change any for now, because the work charge this week and next week are very large... I a few days I try to solve the problem with the administrator and your information. Stay in contact. Have been able to get any further with this? Link to comment Share on other sites More sharing options...
Bisnis3d Posted April 6, 2017 Author Report Share Posted April 6, 2017 Sorry Mattias, but these last days I could not do anything about it. Maybe next week. Thanks Link to comment Share on other sites More sharing options...
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